GG.BET Casino - Los retiros de los jugadores se retrasan y no se pagan.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know how long did your last successful withdrawal took to be processed?
• Have you utilized the same payment method as in your previous withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking up my case. Answers below:

• No bonus. All winnings were accumulated without any active bonus. There is no wagering requirement or bonus condition attached to these funds.
• My last successful withdrawal took approximately 4–5 days to process. Prior to that, withdrawals were often processed much faster — sometimes within hours. The current requests have been in "New" status for 13+ days with no movement at all.
• Yes, the same payment methods throughout — Interac e-Transfer and Mastercard. Both are the same methods I have used for previous successful withdrawals from GGBet(both were working), and both are also the methods I used to deposit. So the payment details are verified, unchanged, and have worked before.

I would add that my KYC verification is fully completed, including the additional selfie-with-ID and handwritten note GGBet specifically requested.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear saitbojj,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from GG.BET Casino to join this conversation and assist in addressing the complaint.

Dear GG.BET Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear saitbojj,

Thank you for providing the detailed information. We understand that waiting for your withdrawals can be frustrating, and we appreciate your patience.

We have reviewed your withdrawal requests and can confirm that they are all in "New" status and are being processed normally. At the moment, there are no issues with any of the listed transactions.

Please note that the processing time for withdrawal requests may vary depending on the procedures required to comply with regulatory standards and the Company's internal policies. The processing timeframe and order are determined individually for each transaction. These measures are necessary to ensure the security and integrity of all transactions.

At this time, your withdrawal requests remain active and are progressing according to our procedures. We kindly ask for your continued patience while the processing is completed.

Thank you for your understanding and cooperation.

Dear GG.BET Casino,

Thank you for your response and for your continued cooperation.

We appreciate the update regarding the player's withdrawals. However, according to the information provided by the player, one of the withdrawal requests was rejected due to a technical issue on your side after remaining in "New" status for more than 15 days, and several withdrawal requests are still pending.

Could you please provide us with an estimated timeframe for when the outstanding withdrawals are expected to be processed? Additionally, we would appreciate it if you could confirm whether any further issues are preventing the release of the remaining funds or whether the player can expect all pending withdrawals to be completed within the reasonable timeframe.

We look forward to your response.

Dear all,

Thank you for your patience.

Regarding the withdrawal that was cancelled, we can confirm that it was rejected due to a technical issue on our side. The player was informed of this via email. The funds were returned to the player's balance, allowing a new withdrawal request to be submitted.

As for the remaining withdrawal requests, they are currently being processed in accordance with our standard review procedures. At this time, there are no additional actions required from the player. We kindly ask for a little more patience while the review is completed.

Thank you for your understanding.

Dear saitbojj,

Thank you for your response and the update regarding your withdrawals.

Could you please let us know how much you have successfully withdrawn so far and what the remaining balance is that you are still waiting to withdraw?

I look forward to your response.

Dear Stefan,

Thank you for following up. Here's the current status:

Successfully withdrawn so far: approximately $6,500 CAD across multiple transactions (the requests from Jul 09, Jul 12, Jul 19, and Jul 20 have all been received).

Remaining outstanding: one transaction —

$1,500 CAD — Interac e-Transfer — 92cf7c9c-43e0-43fb-b799-1d08f5f2022f

This is the only withdrawal still pending. 

I would request GGBET to look into this one last one and get this done. Thanks

Dear saitbojj,

Thank you for your response and the update.

Please let us know once you receive the last payment.

I look forward to your response.

Remaining outstanding: one transaction —

$1,500 CAD — Interac e-Transfer — 92cf7c9c-43e0-43fb-b799-1d08f5f2022f

This is the only withdrawal still pending. 

I would request GGBET to look into this one last one and get this done. Thanks

Dear GG.BET Casino,

I hope this message finds you well.

Could you please let us know when the final payment of 1,500 CAD is expected to be processed?

I look forward to your response.

Dear Stefan,

Thank you for your follow-up.

We understand that waiting for the final payment of 1,500 CAD may be frustrating, and we appreciate the player's patience while the withdrawal is being processed.

We have checked the transaction, and it is currently in "New" status. The withdrawal remains active and is being processed in accordance with our standard procedures.

As stated in Section 8.3.1 of our Terms and Conditions, the processing time for withdrawal requests may vary depending on the procedures required to comply with regulatory standards and the Company's internal policies. The processing timeframe and order are determined individually for each transaction.

At this stage, we are unable to provide an exact date for the completion of the withdrawal. However, we can confirm that the transaction remains active and is currently being processed.

We kindly ask for a little more patience and appreciate the player's understanding.

Best regards,

GG.BET Team

Dear Stefan,

With respect, I'm finding this hard to accept at this point.

GGBet has now paid out roughly $6,500 of my withdrawals — so the idea that this final $1,500 needs some special, open-ended "individual review" with no date attached simply doesn't hold up. It's the same account, the same verified identity, the same payment method (Interac) they've already paid me through repeatedly. There is nothing different about this transaction except that it's the last one, and somehow it's the one that sits in "New" with no timeframe.

Quoting Section 8.3.1 to justify "we can't give any date" is not a real answer. Every legitimate operator can tell a customer a reasonable processing window. Refusing to commit to any estimate — not a guarantee, just an estimate — on money GGBet has already confirmed is owed and has no issue, after I've waited weeks and had one request rejected due to their own admitted technical error, is not reasonable and I won't pretend otherwise.

I've been patient throughout this entire process and I've acknowledged every payment as it came. All I'm asking now is that GGBet finish what it has already admitted it owes.

To the mediator: please keep this complaint open and unresolved until this final $1,500 is actually received. I'll confirm the moment it lands — and only then should it be closed.

Thank you for your continued help.

I've really received the final payment of $1500 today. This can now be resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear saitbojj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan