Gizbo Casino - El retiro del jugador se ha retrasado.

Hello, I feel like I'm being scammed here. I registered an account. Played here like one day. Made one bet on sports and played little casino. Made same winnings and and uploaded required documents. After I tried to withdraw they started a ridiculous KYC on me. Anyway I sent all they asked and after I was approved to make a withdrawal they said it can take another 31 days for additional verification on my withdrawal. The thing is that there is nothing to verificate anymore. I haven't even have chance to play here and my activity on the casino is minimal. Just trying to test the withdrawal process. This is a scam and I would like to request help from casino guru team to get my money out. I haven't used any bonuses and my account is fully verified.

Dear niclasbodypitkanen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here.
• When did the investigation of your withdrawal/winnings start?
• Do you currently have access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi, screenshot of my first withdrawal here. The investigation started a couple of days ago. Of course, this makes no sense because there is nothing to investigate because I have had time to play so little. And I went through a very thorough KYC. Now they say this could take a month which is definitely what it will be unless something is done about it. This is not right to treat customers like this.

Hei, kuvankaappaus ensimmäistä kotiutuksestani täällä. Tutkinta aloitettiin paria päivää sitten. Tässä ei ole toki mitään järkeä koska ei ole mitään tutkittavaa sillä olen ehtinyt pelata niin vähän. Sekä kävin läpi erittäin perusteellisen KYCn. Nyt he väittää että tässä saattaa kestää kuukausi mikä aivan varmasti tässä myös menee ellei asialle tehdä jotakin. Tämä ei ole oikein kohdella asiakkaita näin. 

The second screenshot didn't come through.

Ei tullut toinen kuvankaappaus läpi.

Thank you very much for your reply, niclasbodypitkanen. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have been chatting with them to no avail. I don't have any screenshots of the messages. Can you please contact the casino because this smells like a scam

Olen keskustellut heidän kanssaan aivan turhaan. Minulla ei ole viesteista näyttökuvia. Voitteko ottaa kasinoon yhteyttä koska tämä haiskahtaa huijaukselta

Thank you very much, niclasbodypitkanen, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear niclasbodypitkanen,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Gizbo Casino representative to join this conversation.

Dear Gizbo Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello, dear player and Casino Guru representatives! Player's account is subject to additional verification due to paragraph 10.4, that is:

The GIZBO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

Gizbo Casino!

So the casino claims to check one deposit and one winning bet and a small amount of casino play for one day for 31 days. This makes no sense. The bet was still a big football league, nothing strange. I also played at the casino without any bonuses. A thorough KYC had already been done before this "additional check".

I have never come across a more questionable way of treating a customer and delaying a withdrawal.

Eli kasino väittää tarkastavansa yhtä talletusta ja yhtä voittanutta vetoa sekä pientä kasino pelaamista yhden päivän ajalta 31 päivää. Eihän tässä ole mitään järkeä. Veto oli vielä isoa jalkapallo liigaa ei mitään kummallista. Kasinolla myös pelasin ilman mitään bonuksia. Perusteellinen KYC oli jo tehty ennen tätä "lisätarkastusta". 

En ole ikinä törmännyt kyseenalaisempaan tapaan kohdella asiakasta ja viivästyttää nostoa. 

Dear Gizbo Casino,

Would you be able to clarify, when exactly the player can expect the check to be completed?

Hello, dear player and Casino Guru representatives!  The additional verification on your account is still in progress. Please rest assured that we are doing everything we can to complete the process as soon as possible. However, we can guarantee that it will not take longer than 31 days.

Best regards,

Gizbo Casino!

Dear niclasbodypitkanen,

Have you received any update regarding your verification process?

Dear niclasbodypitkanen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru