Gladiatorsbet Casino - El jugador solicita el reembolso de su cuenta cerrada.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gladiatorsbet. Please note that we are unable to ask the casino to refund you based on their lack of a particular license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• At which point have you disclosed your gambling addiction to the casino? Have you saved the appropriate communication? Would you be able to share it with me for review? Make sure the entire message, sender's email, recipient's email, and the date are all visible.
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion due to gambling addiction via email at support@gladiatorsbet.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Gladiatorsbet Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas. My account is still open.

In my email of April 28th, I only used the following sentence: "Disregard of an existing player ban (§§ 8 ff. GlüStV – OASIS)"

Despite my active registration in the central player exclusion system **OASIS**, I was still able to participate in your gambling offer. This constitutes a particularly serious violation of fundamental player protection obligations.

Hallo Tomas. Mein Account ist immernoch geöffnet.

In meiner Mail vom 28.4. habe ich nur folgenden Satz verwendet: "Missachtung einer bestehenden Spielersperre (§§ 8 ff. GlüStV – OASIS)

Trotz aktiver Eintragung meiner Person im zentralen Spielersperrsystem **OASIS** wurde mir die Teilnahme an Ihrem Glücksspielangebot ermöglicht. Dies stellt einen besonders gravierenden Verstoß gegen elementare Spielerschutzpflichten dar."....

Dear Kora76,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Despite my email (player information:

First name: XXX

Last name: XXX

Date of birth: XXX

Email address: XXX@web.de

"Greetings to the Gladiatorsbet team,

I hereby inform you that I wish to be excluded from this casino with immediate effect and no longer wish to receive any advertising for gambling.

The reason for my decision is that I suffer from gambling addiction.

I acknowledge that I am not permitted to lift my self-exclusion during this period and that the self-exclusion cannot be lifted before the agreed period has expired. As of May 12th, my account is still not closed. I am also still receiving advertisements!

" GAMBLING ADDICTION

Although gaming is for entertainment, we recognize that it can lead to unhealthy behavior and addiction in some people. We take this issue seriously and reserve the right to restrict access to our services for individuals who show signs of problematic gaming behavior. We recommend that affected individuals seek professional help from organizations specializing in addiction. They do nothing... Absolutely nothing!

Trotz meiner Mail (Spielerinformationen:

Vorname: XXX

Nachname: XXX

Geburtsdatum: XXX

E-Mail-Adresse: XXX@web.de

„Grüße an das Gladiatorsbet-Team,

Hiermit teile ich Ihnen mit, dass ich mit sofortiger Wirkung von diesem Casino ausgeschlossen werden möchte und dauerhaft keine Werbung mehr für Glücksspiele erhalten will.

Der Grund für meine Entscheidung ist, dass ich unter Spielsucht leide.

Ich nehme zur Kenntnis, dass ich meine Selbstsperre während dieses Zeitraums nicht aufheben darf und dass die Selbstsperre nicht vor Ablauf des vereinbarten Zeitraums aufgehoben werden kann.") vom 12.5. ist mein ist mein Account immernoch nicht geschlossen. Ebenfalls erhalte ich weiterhin Werbung!

"SPIELSUCHT

Obwohl das Spielen der Unterhaltung dient, erkennen wir an, dass es bei einigen Personen zu ungesundem Verhalten und Abhängigkeit führen kann. Wir nehmen dieses Thema ernst und behalten uns das Recht vor, den Zugang zu unseren Dienstleistungen für Personen einzuschränken, die Anzeichen problematischen Spielverhaltens zeigen. Betroffene Personen empfehlen wir, professionelle Hilfe bei auf Sucht spezialisierten Organisationen in Anspruch zu nehmen." Nichts tun sie.... Rein gar nichts!

Dear Kora76,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Gladiatorsbet Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Hello Kubo.

Unfortunately, I'm still receiving advertisements from the casino...

Hallo Kubo.

Ich erhalte leider weiterhin Werbung des Casinos...

And there's still advertising... almost every day, actually.

und immernoch gibt es Werbung... Eigentlich fast täglich

My account is still open. I'm still receiving ads too...

Immernoch ist mein Account geöffnet. Ebenfalls erhalte ich immernoch Werbung.....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kora76,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo