Glitchspin Casino - La retirada del jugador se ha retrasado.

Hello

I uploaded an payslip all my address is on there they are not responding and not want to pay

Could you please help me?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glitchspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents did the casino request from you? Which documents were approved and which were not, to your knowledge?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your player's account accessible to you? Can you log in?

yes

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Slots only if I remember

Did you achieve your current balance with the help of a bonus?

No don't think so

Which documents did the casino request from you? Which documents were approved and which were not, to your knowledge?

My bill didn't work only I tried my payslip bill now.

Thanks for your patience.

• When was the last time you submitted documents to the casino for verification?
• Could you please explain which documents the casino approved and which ones it did not?

Please forward the most recent communication between you and the casino on the topic.

My email is tomas@casino.guru

Dear DonerDenis88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They finally understood and resolved it thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DonerDenis88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas