Golazzo Casino - El jugador alega pérdidas debido al retraso en el cierre de su cuenta.

On September 7, 2026, I requested the permanent closure and deletion of my account. The casino only complied with this request today, September 22, 2026, after a further request for account closure and deletion. During this period, I incurred a loss of €250, which I am claiming back from the casino. I am attaching the email requesting account closure, as well as proof of the €250 deposits made during this period.

Best regards

Christopher ****

Ich habe am 07.09.2026 um eine unwiderrufliche Schließung und Löschung meines Kontos gebeten. Dieser Bitte ist das Casino erst heute, zum 22.09.2026, nach erneuter Bitte zur Kontoschließung und Löschung meines Kontos, nachgekommen. Während dieses Zeitraums, habe ich einen Verlust in Höhe von 250€ gemacht, welchen ich vom Casino zurückfordere. Die E-Mail zur Bitte auf Kontoschließung, sowie Nachweise über die Einzahlungen in Höhe von 250€ während dieses Zeitraums, schicke ich im Anhang mit.

Mit freundlichen Grüßen

Christopher ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Have you informed the casino of any gambling issues at any point?
• Has the casino responded to your refund request already? What did the casino reply?
• Under what circumstances and by what actions did the casino end up closing your account?
• Send any further evidence to my email at tomas@casino.guru or post screenshots here.

In the meantime, check other resources and information in our responsible gambling guide found here: https://de.casino.guru/ratgeber-verantwortungsvolles-spielen

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas