Goldbet Casino - El depósito del jugador no ha sido acreditado.

It's been over a month since I made my deposit at this casino, which was deducted from my bank account. It hasn't been credited to my casino account. So I contacted customer service, and it took over 10/12 hours for them to respond to each message...

Support simply denied the situation and recommended I contact my bank. So I proceeded. I went to the bank branch in person to ask about the transaction and received the obvious, well-known answer: that the deposit was made successfully at the time of the transaction and that I can verify it personally at any time directly with Banxico (the institution in charge of all types of banking transactions).

So, upon receiving this information, I went back to the casino's support team, but they simply didn't answer and refused to help me. I'm very angry with this casino because, to this day, everything remains exactly the same. I still haven't received a response or my money back. I would greatly appreciate your support, and I have some evidence. Thank you in advance. Best regards.

Hace más de un mes que hice mi depósito en este casino el cual se descontó de mi cuenta bancaria. Sin acreditarse en mi cuenta del casino Por lo que procedí a contactar a atención a cliente y además de tardar más de 10h/ 12h en contestar mensaje por mensaje...

Soporte simplemente negaron la situación y me recomendaron contactar a mi banco. A lo cual procedí. A acudir personalmente a la sucursal bancaria a preguntar por la transacción y recibí la respuesta que ya sabía y que era obvia: q el depósito se realizó con éxito al momento que se realizó la transacción y que puedo comprobarlo personalmente en cualquier momento directamente en Banxico (institución encargada de cualquier tipo de movimiento bancario).

Por lo que al recibir dicha información acudí nuevamente a soporte del casino y simplemente no contestaron y se negaron a resolverme estoy muy enojado con este casino porque hasta el día de hoy permanece todo exactamente igual sigo sin recibir ni respuesta ni mi dinero de vuelta. Agradecería mucho su apoyo y adunto evidencias. De antemano gracias. saludos

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Goldbet.gg Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino using this payment method? To proceed with this case, could you please send the following evidence to natalia.b@casino.guru:

• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Monjamadafak,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia