Goldbet Casino - El jugador afirma que el pago se ha retrasado.

Good morning. On Saturday, I received cashback of around 4 złoty. I played it and managed to win 524.71 złoty, which I decided to withdraw via the BLIK method on August 15, 2026. After some time, a notification arrived in my Goldbet account that the withdrawal had been approved. At the same time, I received 2 złoty in my bank account from a phone number belonging to someone named Sofiya Budzko. I messaged the casino that my withdrawal hadn't arrived, but they just kept replying with pre-made forms via a chat bot. I have no idea where my winnings are, but the casino isn't responding; they just keep sending pre-made forms.

Dzień dobry. W sobotę odebrałam cashback w wysokości około 4 złote. Zagralam z niego i udało mi sie wygrac 524.71 zl które postanowiłam wyplacic metoda blik dnia 15 sierpnia 2026. Po jakims czasie na moje konto na goldbet przyszło powiadomienie ze wyplata została zatwierdzona. W tym samym czasie dostalam na konto bankowe 2 zl z jakiegos numeru telefonu należącego do jakiejś Sofiya Budzko. Pisałam do kasyna że nie ma mojej wypłaty a oni tylko ciągle odpisywali gotowymi formułkami przez czat bota. Nie mam pojęcia gdzie sa moje pieniądze z wygranej ale kasyno nie odpowiada tylko wysyla gotowe formułki.

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Dear Selina550,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Selina550,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Selina550,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.