Goldbet Casino - El retiro del jugador se retrasa debido al rechazo de la verificación de identidad (KYC).

I won €2000 and suddenly my KYC verification was rejected. I've been waiting for over 24 hours for the verification and the problem is still there – absolutely outrageous!

Ich habe 2000€ gewonnen und plötzlich wurde meine KYC verification abgelehnt und warte seit länger als 24std für die verifizirung und das problem ist noch immer da absolute frechheit !

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

From the screenshot you uploaded with your complaint, it appears that the name in your casino profile does not match the name shown on the identity document you submitted to the casino. Could you please explain this difference?

Additionally, please clarify the following:

• Did you fill out your correct personal information in your casino profile?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear StephanBelinic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru