Goldbet Casino - La cuenta del jugador ha sido cerrada.

I deposited 5 euros, won 500 euros, and then got banned from the site.

They keep saying that my account is duplicated, I told them that this is out of the question, and if their system indicates a duplicate, it can only be because my partner also uses this casino.

He's on the same network as me, but from a different email address and using a different payment method and card!

I asked them to look into it and demanded my money back, but they haven't even responded since.

Befizettem 5 eurót nyertem 500 eurót majd kitiltottak az oldalról.

Folyamatosan azzal jönnek hogy duplikált a fiókom jeleztem nekik hogy ez kizárt,ha pedig náluk a rendszer duplikáltat jelez csak azért lehet mert a párom is használja ezt a kaszinót 

ugyanazon a hálózaton keresztűl mint amin én is de másik email címről és másik befizetési módot és kártyát használ!

Kérteem,hogy nézzenek utánna és követeltem a pénezemet azóta még csak nem is válaszoltak.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Csirigo,

Thank you very much for submitting your complaint. I'm sorry to hear about the closure of your casino account and the difficulties you've experienced with withdrawing your winnings.

I understand that your partner also has an account at the same casino and that you share the same network. To better understand the situation, could you please clarify a few things?

• Which games did you play to accumulate your winnings – casino games or sports betting?
• Do you and your partner use separate devices to access your casino accounts?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Samuel

Casino game

We use it separately

I had no active bonus!

Kaszinó játék

Külön használjuk

Nem volt aktív bónuszom!

Dear Csirigo,

Unfortunately, I regret to inform you that since Goldbet Casino has more than 70 complaints closed under its No Reaction Policy, I am forced to close your complaint as unresolved. This will negatively affect the casino's overall rating. I understand this is not a satisfactory outcome; however, the decrease in rating may encourage the casino to change its approach.

Regrettably, Goldbet Casino has a long history of ignoring our attempts to mediate complaints. Please check our previous unsuccessful attempts to negotiate. Despite numerous efforts to establish communication, the casino has consistently failed to cooperate.

Unfortunately, given this history, I cannot offer a realistic solution to your case. I strongly recommend avoiding Goldbet Casino.

I'm sorry I couldn't be of more help. If the casino provides relevant information or proposes a solution, I will consider reopening your complaint.

Best regards,

Samuel

Casino Guru