Goldspin Casino - El retiro del jugador se retrasa en medio de problemas de verificación.

Good evening,

I come from a tragic experience with gold spin. 3 deposits, a bonus and a net profit of 19000€. They really tormented me incredibly with the verification for many days and with a lot of pressure from me in the live chat. 1000 documents and it may be little. It is obvious that they did it on purpose for their own reasons.

After the ordeal of verification, I managed to make my first withdrawal request of €600 today, I hope everything goes well.

Fortunately, I have a good lawyer, I have a lot of information in my hands about them, as well as a very good acquaintance in the Greek EEEP.

I informed them about this and I am ready to initiate proceedings against me with the next illegal act that they will think is a lie!! Fortunately I do not need money!

Καλησπέρα ,

έρχομαι από μια τραγική εμπειρία με την gold spin. 3 καταθέσεις ένα Μπονουν και ένα καθαρό κέρδος 19000€. Πραγματικά με ταλαιπώρησαν απίστευτα με την επαλήθευση για πολλές μέρες και με πολύ πίεση από εμένα στο live chat . 1000 έγγραφα και μπορεί να είναι λίγα . Προφανές πως το έκαναν επίτηδες για τους δικούς τους λόγους .

Mετα από τον γολγοθά της επαλήθευσης κατάφερα σήμερα να κάνω το πρώτο αίτημα ανάληψης 600€ ελπίζω να πάνε όλα καλά .

ευτυχώς έχω καλό δικηγόρο έχω πολλά στοιχεία στα χέρια μου για αυτούς όπως επίσης και πολύ καλό γνωστό στην ΕΕΕΠ της Ελλάδας .

τους ενημέρωσα για αυτό και είμαι έτοιμος με την επόμενη παρανομία εις βάρος μου να κινήσω διαδικασίες που θα νομίζουν ότι είναι ψέμα !! Ευτυχώς δεν έχω ανάγκη από χρήματα !

Dear Giannjz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal at Goldspin Casino and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

But it is not possible we play in many foreign casinos when we say we process the request in 72 h then this must be true they must meet the terms and conditions as we do as players. Anything less from my side or his side is illegal. And it is cheating and fraud. If we have to wait for 600 € 14 days I will have to wait a year to receive the full amount, you tell me?

Μα δεν είναι δυνατόν παίζουμε σε πολλά καζίνο ξένα όταν λέμε επεξεργαζόμαστε το αίτημα σε 72 h τότε αυτό πρέπει να ισχύει πρέπει να πληρούν τους όρους και τις προϋποθέσεις όπως Κάνουμε κι εμείς σαν παίκτες. Ό,τι άλλο λιγότερο από μεριάς μου ή μεριάς του είναι παράνομο. Και τίθεται εξαπάτηση και απάτη. Αν είναι να περιμένουμε για 600 € 14 μέρες θα πρέπει να περιμένω ένα χρόνο να λάβω όλο το ποσό αυτό μου λέτε;

Dear Giannjz,

I have checked the casino's terms and conditions, and it seems you should be able to request up to 600€ daily:

8.2. The default minimal amount for withdrawal is EUR 10. The maximum daily/weekly default amounts allowed for withdrawals are as follows: €600 per day, €3,000 per week, €12,000 per month or the equivalent in other currencies.

We usually recommend waiting up to 2 weeks because there may be delays after the payment is processed by the casino, caused by third-party payment providers or generally by a high volume of withdrawal requests.

Dear Giannjz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening,

The deposits to my account are being disbursed, very slowly and after much struggle with my lawyer.

So, slowly, and so far, 20 days now, out of the €19,000, I have received €3,800.

Καλησπέρα ,

Οι καταθέσεις στον λογαριασμό μου διακπερεονονται , με πολύ αργούς ρυθμούς και έπειτα από πολύ αγώνα με τον δικηγόρο μου .

αργα λοιπόν και προς το παρών 20 μέρες τώρα απ τα 19.000€ έχω λάβει 3.800€

Dear Giannjz, do you have any further updates? Have you received any new withdrawals since your last message? Are there any requests pending in your account?

Good evening.. I am really experiencing a drama….. they keep canceling my withdrawals. While I make one request per day.. not only per day but I let 24 hours pass before proceeding to the next one… Exactly as they state in the terms and conditions

Conditions.. instead of receiving €3000 per week I receive €1200.00 and that too after a lot of pressure and many emails and a lot of time in live chat.

We have prepared a lawsuit with my lawyer, which will be against the Gold Spin casino, the Soft Genius company, but also in Cyprus where the payments are made. I'm still waiting a little, and then I will file lawsuits and lawsuits ... I have also appointed a lawyer in Curacao where they have their license and I will initiate a very bad process against them ... they have got involved with me because I don't need money, thank God, and I also have a relative who is an active politician in Greece in the New Democracy government. I will treat them badly ... I'm just saying, be patient.

Καλησπέρα .. πραγματικά ζω ένα δράμα ….. μου ακυρώνουν συνέχεια τις αναλήψεις μου . Ενώ κάνω ένα αίτημα ανά ημέρα . όχι μόνο ανά ημέρα αλλά αφήνω να περάσει και 24 ώρο για να προβώ στο επόμενο … Όπως ακριβώς αναφέρουν στους όρους και τις

Προϋποθέσεις.. αντί να λαμβάνω 3000€ την εβδομάδα λαμβάνω 1200,00€ και μάλιστα μετά από πολύ πίεση και πολλά email και πολύ χρόνο στο live chat .

εχουμε ετοιμάσει εξώδικο με τον δικηγόρο μου , το οποίο θα είναι προς το καζίνο gold spin , την εταιρία soft genius , αλλά και στην Κύπρο που γίνονται οι πληρωμές . Αφήνω ακόμη λίγο , και μετά θα κάνω μηνύσεις και αγωγές … έχω επίσης διορίσει δικηγόρο στο κουρασαο όπου έχουν την άδεια τους και θα τους κινήσω πολύ άσχημη διαδικασία … μαζί μου έχουν μπλέξει διότι δεν έχω ανάγκη χρήματα δόξα το θεό , και επίσης έχω συγγενικό μου πρόσωπο ενεργό πολιτικό στην Ελλάδα στην κυβέρνηση Νέας δημοκρατίας . Θα τους πάω άσχημα … απλά κάνω λόγο ακόμη υπομονή .

Thank you very much, Giannjz, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

I wish you could do something too.

μακαρι να μπορούσατε να κάνετε και εσείς κάτι

Dear Giannjz,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Goldspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Giannjz,

is there any development? Have you received any of your funds?

Dear Giannjz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Giannjz,

is there any development? Have you received more funds from the casino?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.