Golisimo Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I would like to update my complaint regarding Golisimo Casino.

My withdrawals continue to be delayed beyond the timeframe they have communicated. When I contacted their support, they told me that their external payment gateway is experiencing issues due to a security audit and a high volume of withdrawal requests. They claim this is the reason why withdrawals are delayed.

However, I have now been waiting for a long time, and I still have not received my funds. I am concerned that they are not processing withdrawals within a reasonable timeframe, and I would appreciate it if you could investigate this further.

Thank you for your assistance.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Funbetdontpay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Funbetdontpay,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdraw have not successfully been done and they just say its delayed. This i the message i always get.

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.

Thank you for your assistance.

Have you made any successful withdrawals before?

Yes, I have received successful withdrawals from Golisimo before.

Could you please confirm that you have passed the KYC (Know Your Customer) verification?

Yes, my account is fully verified, and I have passed the KYC process. There are no outstanding verification requirements.

Have you accumulated your winnings with or without an active bonus?

The winnings were accumulated without an active bonus.

Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.

I requested the withdrawal on 20 July 2026, which means it has now been 15 days. I will also upload a screenshot of my withdrawal history to this thread.

Despite contacting support several times, I continue to receive the same generic response that the finance team is working on it. Unfortunately, after 15 days, I still have not received my withdrawal or any clear explanation for the delay.

Thank you for your assistance.

Best regards,

Ole

I would also like to point out that while my withdrawal has been pending for 15 days, Golisimo continues to send me promotional emails encouraging me to gamble with my remaining balance. They even offered me a "10% Safety Bonus" based on my balance of 815,265 NOK, instead of processing my withdrawal. I find this very concerning, especially while my funds remain unavailable. I have attached a copy of the email.

Thank you for your answers.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Please post a screenshot of your withdrawal history directly to this thread.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

it took 17 days to process, and that normally how long it takes to do a withdraw at this casino…

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

i do crypto, solana. So thats should be easy for them…

Please post a screenshot of your withdrawal history directly to this thread.

i did on the post over

One of my withdrawals was pending for approximately 17 days before it was finally processed.

What I find particularly concerning is what happened when I contacted Golisimo’s Live Chat. While I was actively speaking with support, my previously delayed withdrawals were suddenly processed. I subsequently received an email from Golisimo confirming that the previous withdrawal requests had been successfully processed.

When I asked why they had been delayed for so long, their VIP representative explained that it was "very likely" that Finance had identified and cleared a backend hold affecting the previous transactions. However, he also stated that he did not have access to the technical logs and therefore could not confirm the exact reason for the delay.

I have now been told that my account is not restricted, but my current withdrawal is once again sitting in the Finance Department’s queue.

Golisimo has also confirmed that my current account level is Level 1, which gives me a withdrawal limit of 5,000 NOK per 24 hours, with a maximum of 3 active withdrawal requests. They have stated that the level is automatically determined by my gaming activity, deposits, withdrawals and bonuses, and that they cannot manually increase it.

I have asked them to either increase my withdrawal limits or significantly speed up the processing of my withdrawals. However, their responses have repeatedly been generic, saying that the withdrawal is "in the queue" or will be processed "as soon as possible", without providing a concrete timeframe.

They have also told me that my withdrawals are still "within the expected processing timeframe", but when I asked them to specify exactly what that timeframe is in business days, they did not provide a number.

I am therefore concerned about how long it will take to withdraw the remainder of my balance under the current system.

I want to emphasize that I am not asking to continue gambling or requesting anything unreasonable. I simply want to withdraw my existing balance. I have stopped gambling completely and do not intend to continue playing.

I have screenshots and email correspondence documenting the withdrawal delays, the communication with Golisimo, their explanation regarding the possible backend hold, and their confirmation that my account is not restricted.

I would appreciate it if Casino Guru could review the situation and help me obtain a clear explanation and, ideally, a reasonable solution for withdrawing the remaining funds within a reasonable timeframe.

Dear Funbetdontpay,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Thank you for the help

Hello Funbetdontpay,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Golisimo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Lucia,

I have just received another email from Golisimo regarding my case.

I believe this may be relevant to the case, as they have now provided a more specific explanation regarding the previous withdrawal delays.

They now state that my previous withdrawals were affected by a "temporary system hold", and that the hold was cleared after their Finance team completed standard security/compliance checks.

This is more specific than their previous explanation, where they said there was only a possibility of a backend hold.

They have also confirmed again that my current withdrawal limits are 5,000 NOK per day and 70,000 NOK per month, and that Finance is currently overseeing my pending withdrawals.

I am forwarding this information so you have their latest explanation when communicating with Golisimo.

I am still concerned about the combination of the low withdrawal limits and the previous processing delays, especially since the previous withdrawals took approximately 17 days to complete.

Please let me know if you need any additional documentation from me.

Dear Funbetdontpay, thank you for the update. I would appreciate it if you could keep me informed of any further developments on your end while we await the casino's response.

Hello,

I would like to provide an update regarding my complaint against Golisimo.

Unfortunately, I am experiencing the same withdrawal delays again.

After the previous situation, where my withdrawals were delayed for around 20 days, Golisimo’s VIP Manager, Juan, specifically confirmed to me in writing that the previous delay was caused by a temporary system hold, that the hold had been cleared, and that there were no new compliance or security checks affecting my remaining withdrawals.

I then made a new withdrawal, expecting the issue to be resolved.

However, the new withdrawal is now delayed again. It has already been more than 5 full business days, despite Golisimo stating that their standard processing timeframe is approximately 3 business days.

I have contacted both Live Chat and Customer Support, but I am once again receiving the same basic and generic responses as during the previous 20-day delay.

They have told me that:

The withdrawal is "queued for processing" by Finance.

Finance may require additional time for "necessary checks".

My funds are safe and secure.

I should simply wait for Finance to process the withdrawal.

They have referred me to section 6.16 of their Terms and Conditions, stating that the relevant department is entitled to delay a request if they need more time.

The problem is that this is essentially the exact same communication I received during the previous prolonged delay.

What makes this particularly concerning is that their VIP Manager previously told me that the earlier system hold had been cleared and that there were no new compliance or security checks affecting my remaining withdrawals.

I have now asked them for a specific explanation of what is causing the current delay. Their latest response again does not identify any actual issue with my withdrawal. They only repeat that it is queued for Finance and that additional time may be required.

I therefore feel that the same situation is happening again, despite being told that the original problem had been resolved.

I am attaching the relevant correspondence/screenshots showing their previous confirmation that the system hold was cleared, as well as their latest responses.

I would appreciate it if Casino Guru could take this new delay into consideration and assist me in getting a clear explanation from Golisimo as to why my withdrawal is once again being delayed and why they continue to provide only generic responses instead of explaining what is actually holding the withdrawal.

I would strongly prefer to resolve this without further escalation, but given that I have already experienced a roughly 20-day delay and am now facing the same situation again, I believe this is important to document as part of my complaint.

Hello Funbetdontpay,

Thank you for the update and for providing the additional information.

Unfortunately, we still have not received any response from the casino regarding your complaint. We will let you know as soon as we hear back from them.

Thank you for your patience.

Hello,

I would like to provide another update to my complaint against Golisimo.

My new withdrawal has now been pending for 9 business days and has still not been processed.

This is particularly concerning because Golisimo previously told me that the earlier withdrawal delays, which lasted around 20 days, were caused by a temporary system hold. Their VIP Manager, Juan, then confirmed in writing that the system hold had been cleared and that there were no new compliance or security checks affecting my remaining withdrawals.

Despite this, the exact same situation is now happening again.

I have contacted Golisimo several times during the current delay and initially received the same generic responses stating that the withdrawal was queued for Finance and that additional internal checks might be required.

I then contacted Juan directly. He confirmed that he had escalated my withdrawal directly to the Payments Team, that my case was being treated as a priority, and that he would personally monitor the transaction.

Despite this escalation, the withdrawal is still pending after 9 business days.

Golisimo’s standard response states that withdrawals are normally processed within approximately 3 business days. I am now three times beyond that stated timeframe, even after the withdrawal was specifically escalated as a priority.

I have again asked Golisimo for a specific explanation of what is causing the delay, but I have not received a concrete explanation of what is actually preventing the withdrawal from being processed.

I am therefore asking Casino Guru to please take this latest delay into consideration as part of my complaint.

The main concern is not simply that one withdrawal is taking longer than expected. It is that the same pattern has now happened twice, despite Golisimo previously confirming that the original system issue had been resolved.

I have attached the latest correspondence with Golisimo showing the escalation to the Payments Team and the confirmation that the withdrawal is being treated as a priority.

I would appreciate it if Casino Guru could ask Golisimo to provide a specific explanation for the current delay and clarify what is actually preventing the withdrawal from being processed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

I would like to provide another update to my complaint against Golisimo.

While my withdrawal is still pending after 9 business days, and despite my ongoing complaint regarding repeated withdrawal delays, Golisimo has once again sent me a promotional email encouraging me to continue gambling.

The offer is a "10% Safety Net" with up to 50,000 NOK cashback. The email specifically encourages me to "continue the hunt for the millions" and promotes their ongoing tournaments and gambling campaigns.

This is particularly concerning given the circumstances. I am currently waiting for my funds to be processed, and Golisimo is simultaneously sending me incentives to continue gambling with my remaining balance.

This is also very similar to what happened during my previous withdrawal delay, when Golisimo sent me a 10% "Safety Bonus" based on my balance while my withdrawal had already been pending for approximately 15 days.

I am attaching screenshots of the new promotional email as additional documentation.

I believe this is relevant to my complaint because Golisimo is continuing to actively promote gambling to me while my withdrawals remain delayed and while they are aware that I am waiting for my funds.

I would appreciate it if you could add this information and the attached screenshots to my complaint.

Hello Funbetdontpay,

Thank you for the update. We’ll add this information to your complaint.

While the complaint is still being reviewed, we’d recommend not playing or using the remaining balance on the account. It’s best to avoid any further gambling activity until the complaint and withdrawal have been fully resolved.

Yes i have not gamble since 19. july

Hello,

I would like to provide another important update regarding my complaint against Golisimo.

My withdrawal has now been pending for 17 calendar days / 13 business days, despite Golisimo stating that withdrawals are normally processed within approximately 3 business days.

I contacted Golisimo again today and received another response from my VIP Manager, Juan. He stated that he had personally checked my account with the Finance Team and that my withdrawal is supposedly in the "final stages of processing."

However, the explanation they provided for the delay is that there has been a "huge spike in requests" and that their team is taking extra time to conduct security checks.

This is concerning because Juan previously confirmed to me in writing that:

the previous delay was caused by a temporary system hold;

the system hold had been cleared; and

there were no new compliance or security checks affecting my remaining withdrawals.

I have now received several different explanations for the delays, including a system hold, internal checks, an unexpected delay, a high volume of requests, and now additional security checks.

Despite being told that my withdrawal was in the "final stages of processing", it remains pending.

I have attached the latest conversation with Golisimo as additional documentation.

I would appreciate it if this could be added to my complaint and taken into consideration when evaluating the case.

At this point, I am mainly asking Golisimo to provide a clear and consistent explanation of what is actually causing the delay and to process the withdrawal.

Kind regards

Hello Funbetdontpay,

Thank you for the update and for providing the additional information.

Despite multiple attempts to contact the casino, we have still not received any response from them. I will continue trying to reach them and will let you know as soon as I receive any update or response regarding your case.

Thank you for your patience and understanding in the meantime.

Dear all,

We write to provide an official update regarding the withdrawal inquiry raised by the player.

Please be advised that the requested withdrawals have completed all necessary checks and will be processed shortly.

The funds will reach the player's account within the standard processing timeframe of their selected payment method. We will post a final update to confirm once the transaction has been fully executed.

Thank you for your cooperation and assistance in mediating this matter.

Best regards,

Golisimo Casino Team.

Hello Lucia,

Thank you for the update.

I am glad to see that Golisimo has finally responded to the complaint.

I note that Golisimo has now confirmed that my withdrawals have completed all necessary checks and that they will be processed shortly.

I will wait for the withdrawals to actually be processed and for the funds to reach my account.

However, I would kindly ask that the complaint remains open until the funds have actually been received, as I have previously received several assurances from Golisimo that my withdrawals were in the final stages of processing, without the funds subsequently being paid within the stated timeframe.

I will provide an update as soon as I receive the funds.

Dear Funbetdontpay

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Hello Lucia,

Unfortunately, I still have not received the withdrawal.

Golisimo stated in their latest response that my withdrawals had completed all necessary checks and would be processed shortly. They also stated that the funds would reach my account within the standard processing timeframe of the selected payment method.

It is now Monday, and the funds have still not been received.

This is particularly concerning because I have previously been told by Golisimo that my withdrawals were in the "final stages of processing", yet the payment was still not completed.

Could you please ask Golisimo to clarify whether the withdrawal has actually been executed or whether it is still pending on their side?

If the withdrawal has been executed, I would appreciate it if Golisimo could provide the transaction/payment reference and the date it was processed.

Please keep the complaint open until I can confirm that the funds have actually been received.

I will update you immediately once the payment arrives.

Kind regards

Dear Golisimo Casino Team,

Could you please respond to the player’s latest concerns and clarify the current status of the withdrawal?

Could you please confirm whether the withdrawal has already been processed from your side or whether it is still pending? If it has been processed, please provide the processing date and, if available, the relevant transaction or payment reference.

Thank you in advance for the clarification.

Hello Lucia,

I would also like to raise one additional point regarding the Casino Guru rating.

I have noticed that Golisimo’s rating has increased from approximately 7.2 to 7.4 during the period in which I have had this ongoing complaint regarding my withdrawals.

I find this quite surprising given the circumstances. During this same period, I have experienced repeated and significant withdrawal delays, including a previous delay of approximately 20 days and the current withdrawal, which has now been pending for around 18 days.

Golisimo has also provided several different explanations for the delays, including a temporary system hold, internal checks, security checks, a high volume of requests, and most recently stated that all necessary checks had been completed and that the withdrawals would be processed shortly.

I understand that the Safety Index/rating is based on multiple factors and that individual complaints may not immediately affect the score. However, I would appreciate it if you could explain how an ongoing unresolved withdrawal complaint of this nature is reflected in Golisimo’s current rating.

I am not suggesting that the rating has been manipulated. I simply find it surprising that the rating has increased while I am still dealing with an unresolved withdrawal issue and while Golisimo has not yet actually completed the payment.

Could you please clarify how this is taken into account when evaluating the casino?

Hello Funbetdontpay,

Thank you for raising this point. I understand why the increase in Golisimo’s Safety Index may seem surprising while your withdrawal complaint is still ongoing.

Please note that the Safety Index is not based solely on the number of currently open complaints. It is calculated using several factors, including the casino’s size, player complaints and their classification, disputed amounts, potentially unfair or restrictive practices, positive factors, and the performance of related casinos. The mere existence of a complaint does not automatically result in a deduction, as each case needs to be assessed individually first.

At the moment, your complaint is still being investigated, which means that we have not yet reached a final conclusion regarding the casino’s actions or the final classification of the case. Once we have sufficient information, the complaint will be closed and classified as resolved, rejected, or unresolved. If a complaint is ultimately considered justified and remains unresolved, black points can be assigned based on factors such as the disputed amount and the seriousness of the case, and these black points directly affect the casino’s Safety Index.

Therefore, the fact that the Safety Index has increased from approximately 7.2 to 7.4 does not mean that your complaint has been ignored or that we have concluded that the casino acted correctly. The Safety Index can change independently due to updates to other information and factors included in the rating methodology. Casino reviews and the underlying information are also periodically updated.

Our priority at this stage is to continue investigating your withdrawal issue and give the casino the opportunity to resolve it. If the withdrawals are not processed and, after reviewing all available information, we conclude that your complaint is justified and remains unresolved, the case will be classified accordingly and its impact on the Safety Index will be determined under our methodology.

I hope this clarifies the difference between an ongoing complaint and its eventual impact on the casino’s Safety Index.

Hello Lucia,

I received another email from Golisimo today regarding my withdrawal.

They state that "your withdrawal request has been successfully completed" and that the funds may take 3–5 working days to appear in my account.

However, the withdrawal is still showing as PENDING in my Golisimo account, and I have not received any funds. The crypto transfer has also not been received.

This is confusing because Golisimo previously told you that the withdrawals had completed all necessary checks and would be processed shortly. They are now saying that the withdrawal has been successfully completed, while the actual withdrawal status on my account remains pending.

Could you please ask Golisimo to clarify what they mean by "successfully completed" and whether the withdrawal has actually been released/sent?

If it has been sent, I would appreciate Golisimo providing the transaction ID/TX hash so that the payment can be verified. If it has not been sent, I would like them to explain why it is still pending despite their statement that it has been completed.

I have attached a screenshot of the email for reference.

Please keep the complaint open until the funds have actually been received.

Hello Lucia,

Just a further update to my previous message.

I have now received another email from Golisimo regarding the same three withdrawals. Their support team is now stating that "all three of your withdrawal requests are still being looked into" and that I need to remain patient until they are completed.

This is particularly confusing because, earlier today, Golisimo told me that my withdrawal had "successfully completed".

I believe this latest response is important to add to the complaint, as Golisimo is now providing yet another contradictory status regarding the same withdrawals.

I have attached the latest email for reference.

Kind regards

Dear Funbetdontpay,

Thank you for the update and for providing the screenshot.

I understand that the different statuses may seem confusing. However, even if the casino has marked the withdrawal as successfully completed on their side, this does not necessarily mean that the funds will appear in your account immediately. Depending on the payment method and processing involved, it may still take several working days for the funds to reach you.

Since the casino has advised that the payment may take 3–5 working days, I would recommend allowing this timeframe to pass before we take further action.

For now, please keep an eye on your account and let me know as soon as the funds arrive. If the funds are still not received after the stated processing period, we will contact the casino again and ask them to clarify the exact status of the missing withdrawal and, where applicable, provide the relevant transaction details or TX hash.

The complaint will remain open in the meantime.

Thank you for the clarification.

However, I would like to point out that the withdrawal is a cryptocurrency withdrawal and is still showing as "pending" in my Golisimo account. This is not a traditional bank transfer where it would be reasonable to expect several working days for the funds to arrive.

Once a crypto withdrawal has actually been sent, the transaction should normally be visible on the blockchain very quickly. Therefore, I find it confusing that the casino claims the withdrawal has been successfully completed while it is still showing as pending on my side.

If they have genuinely sent the funds, they should be able to provide the transaction details and TX hash immediately. I believe this would clarify the situation much more effectively than simply waiting 3–5 working days.

I am happy to wait for the stated timeframe, but I would appreciate it if you could ask the casino for the TX hash if the funds have actually been sent.

Thank you for keeping the complaint open.

Hello Lucia,

Just a quick update regarding my withdrawals.

I have now received two of the three withdrawals, which I appreciate.

However, the oldest withdrawal, requested on August 11, is still pending, while the two newer withdrawals have already been processed.

I would therefore appreciate it if Golisimo could clarify why the oldest withdrawal has not been processed while the newer ones have been paid.

Please keep the complaint open until the remaining withdrawal has also been received.

Kind regards

Update regarding my case:

The oldest withdrawal, requested on August 11, is still pending. I have not cancelled it, and I will not cancel it and restart the process from zero without a clear reason and a confirmed solution.

Interestingly, newer withdrawals have already been processed and paid, while the August 11 withdrawal remains pending.

Golisimo’s Live Chat has now suggested that I cancel the pending withdrawal and submit it again. I asked whether my withdrawal limit could instead be increased so that I could withdraw my remaining balance more efficiently. They asked me to send a screenshot and contact them by email regarding this.

I have done so, but I have not received a response to my email.

I have therefore not taken any action with the pending withdrawal and will leave it as it is for now. I am simply waiting for Golisimo to provide a concrete explanation and a workable solution.

I wanted to keep you updated, as the situation remains unresolved despite newer withdrawals being paid

Dear Golisimo Casino,

Could you please clarify the current status of the withdrawal requested on August 11?

Additionally, could you please confirm whether, if the player cancels this withdrawal and submits a new withdrawal request, the new request will be processed promptly without further delays? Having this confirmation would help reassure the player before taking any action.

Thank you in advance for your clarification.

Dear Funbetdontpay,

Since your more recent withdrawals have already been processed successfully, it may be the easiest and quickest solution to follow the casino's suggestion and resubmit the withdrawal request.

Update regarding my complaint:

I finally had a phone conversation with a Norwegian representative from Golisimo today, which was a very positive development.

During the call, he confirmed that my withdrawal limits have now been increased from 5,000 NOK per day to 30,000 NOK per day and 300,000 NOK per month.

He also confirmed by email afterwards that he has forwarded my requested 30,000 NOK withdrawal directly to their Finance department for processing.

I have not cancelled my existing withdrawal from August 11, which is still pending. I have left it untouched as I do not want to restart the process after it has already been pending for 28 days.

For now, I am waiting to see whether the new 30,000 NOK withdrawal is processed normally and whether the August 11 withdrawal is finally resolved.

I appreciate that Golisimo has now taken a concrete step to address the withdrawal situation. I will update this complaint again once I see how the withdrawals are actually processed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Funbetdontpay, thank you for bringing this to our attention. We appreciate your communication and will await your further updates.

Golisimo increased my withdrawal limit to 30,000 NOK per day and 300,000 NOK per month. I subsequently submitted three withdrawals of 30,000 NOK, and all three have now been successfully paid. This is a significant improvement compared with the previous situation, where withdrawals were taking weeks to process. I will continue monitoring the remaining balance and update the complaint if anything changes.

Hi Lucia,

Just a quick update on my complaint.

Since my last update, I have received another 90,000 NOK from Golisimo. This means I have now received a total of 180,000 NOK after my withdrawal limit was increased to 30,000 NOK per day and 300,000 NOK per month.

My remaining balance is now around 663,000 NOK. So far, the new withdrawal limit appears to be working, and the casino has continued processing the withdrawals.

I will keep you updated as I receive more of the remaining balance.

Thank you for keeping the complaint open.