Gomblingo Casino - Se ignora la solicitud de cierre de cuenta del jugador.

Despite the emails I sent to close my account due to gambling addiction, they continue to send me offers and free spins.

I requested the closure, stating the reason, but they keep sending me offers.

This casino does nothing but exploit and fuel addiction.

nonostante le mail inviate per la chiusura dell'account per dipendenza patologica, continuano a mandarmi offerte e giri gratuiti.

Ho chiesto la chiusura indicando il motivo, ma continua a mandare offerte.

questo casino, non fa altro che giocare sulla dipendenza, alimentandola

Dear transporter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gomblingo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account closed currently?
• Could you please explain what the disputed amount of 500€ refers to in this situation?
• Could you please share your communication with the casino supporting your claims with me? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

After your intervention, they finally closed the account. Since they never processed my request for closure, I wanted to know if there are terms to ask for a refund of the amount deposited

Dopo il vostro intervento, hanno finalmente chiuso l’account. Visto che non hanno mai evaso la mia richiesta di chiusura, volevo sapere se ci sono i termini per chiedere un risarcimento di quanto depositato

Dear transporter,

Thanks for the update.

We may ask for a refund of the deposits made after the casino was supposed to protect you from gambling.

We believe the casino should protect you from further gambling if you inform them of any gambling problems or gambling addiction and they fail to protect you.

Could you please share the relevant communication with the casino with me? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear transporter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.