Gplay.bet Casino - Los depósitos del jugador no se reflejan en el saldo de la cuenta.

I made two deposits to this casino and it didn't show up in my account. The email doesn't exist and there's no one in the chat to respond.

Fiz dois depósitos para esse casino e não entrou na minha conta e-mail não existe e não tem ninguém no chat para responder

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.