Grand Mondial Casino - El bono del jugador no fue acreditado.

The casino did not pay me the 100 free spins for ten dollars and kept bumping me off the chats like 20 times just dropping my chat when I was asking how I got them

Hello younglilyanne99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is the bonus claim visible anywhere in your deposit or bonus history? When exactly did you deposit in order to claim the bonus and which bonus was it exactly (if possible please send a link) When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear younglilyanne99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.