Gratorama Casino - Depósito involuntario

Good night, I unintentionally fooled myself and deposited money when I wanted to withdraw money. I try to cash out but says I have to see the withdrawal policies and I don't know how to do it.

I await reply,

Thanks.

Boa noite, eu sem querer enganei me e depositei dinheiro quando queria sacar dinheiro. Tento sacar mas diz que tenho que ver as políticas de levantamento e não sei como o fazer.

Aguardo resposta,

Obrigada. 

Hello, Ágata.

Thank you very much for submitting your complaint through our website. Have you spent any amount of this unintentional deposit? Usually, there is low wagering requirement for deposit in order to avoid money laundering. However, we recommend you contact the casino and explain your situation, if you have not used any of your deposit, there may be a chance for a refund. Please, could you do it and inform us about the outcome?

Best regards, Jozef

Dear Ágata ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.