GreatWin Casino - Los retiros del jugador se convirtieron en depósitos.

I attempted to withdraw 300€, but instead of a withdrawal, it was credited as a deposit to the casino (the casino is malfunctioning). I wagered the amount and tried to withdraw again normally, but once more it was treated as a deposit. I do not wish to wager the amount further and would like the opportunity to withdraw my funds, as the casino promised, but the issue remains unresolved! My balance's wagering requirement has not yet been removed!

yritin kotiuttaa 300e, mutta kotiutuksen kautta tulikin talletus kasinolle (kasino sekaisin). kierrätin summan ja yritin normaalisti kotiuttaa ja taas tuli talletus. en halua kierrättää summaa ja haluaisin mahdollisuuden rahojen kotiutukseen, minkä kasino lupasikin mutta ongelma ei ole vielä ratkennut!! saldoni kierrätystä ei ole vielä poistettu!

Dear niilo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GreatWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account verified?
• Did you achieve your current balance with the help of a bonus? 
• Could you please share screenshots that would illustrate the issue more closely?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My casino account has not been verified because the casino does not require verification at the moment.

I reached my balance with the nonsticky bonus without playing with the bonus money

-Niilo

Kasino tiliäni ei ole vahvistettu koska kasino ei vaadi vahvistusta tällä hetkellä.

Saavutin saldoni nonsticky bonuksella ilman bonusrahalla pelaamista

-Niilo

Do I understand correctly your balance was reduced after you attempted to withdraw your balance from a bonus where wagering wasn't complete?

Did the casino ask you to complete the wagering of the bonus, or has the casino acknowledged any technical difficulties?

Greatwin finally accepted the manual withdrawal, issue resolved!

Greatwin vihdoinkin hyväksyi manuaalisen noston, asia käsitelty!

Dear niilo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru