Green Luck Casino - El retiro del jugador se ha retrasado.

I made a withdrawal of €195 at this casino on March 8th and to this day I still haven't received the withdrawal. There has been no bonus game and no verification request. The 14 days that casino guru gives casinos to make the withdrawal have passed, but it's still pending and will continue forever if I don't get your help. Whenever I go to the chat the answer is always the same automatic response, that the withdrawal is delayed but that I will receive it as soon as possible. There is no concern on the part of this casino's customer support for their clients because withdrawals are always delayed and they never care. I have 4 open complaints at the moment about delayed withdrawals at casinos that all have this same system management.

Fiz um levantamento de 195€ neste casino no dia 8 de março e até hoje ainda não recebi o levantamento. Não houve qualquer jogo com bônus nem pedido de verificação. Já passaram os 14 dias que o casino guru dá aos casinos para efetuar o levantamento, mas continua pendente e vai continuar para sempre se não tiver a vossa ajuda. Sempre que vou ao chat a resposta é sempre a mesma resposta automática, que o levantamento está atrasado mas que vou receber o mais rápido possível. Não existe qualquer preocupação do apoio ao cliente deste casino com os seus clientes pois os levantamentos estão sempre atrasados e eles nunca querem saber. Tenho 4 reclamações abertas neste momento de levantamento atrasados em casinos que têm todos esta mesma gestão de sistema.

Hello guizinho8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Green Luck Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if it's your first ever withdrawal request?
• Did you try to contact their e-mail support?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning,

No, this is the second request I've made at this casino. As I told you, I talk to the casino every day and the answer is always the same: "Your withdrawal is delayed but you will receive it as soon as possible". I've never contacted them by email but I talk to the chat every day and they simply don't care about their customers.

Bom dia,

Não, é o segundo pedido que faço neste casino. Como lhe disse falo diariamente com o casino e a resposta é sempre a mesma resposta automática : " o seu levantamento está atrasado mas irá receber o mais brevemente possível ". Nunca contactei por email mas falo sempre todos os dias com o chat e eles simplesmente não querem saber dos seus clientes.

I've finally received the survey. You can close it. Thank you

Finalmente recebi o levantamento. Podem fechar. Obrigado

Dear guizinho8,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru