GunsBet Casino - La jugadora no puede acceder a su cuenta.

I cancelled my €300 withdrawal and was suddenly logged out. Since then, I haven't been able to log in or reset my password. This is the only account I have. Unfortunately, customer support is not very helpful.

Ich habe meine Auszahlung in Höhe von 300€ storniert und plötzlich wurde ich ausgeloggt und kann mich seit dem nicht mehr einloggen und auch mein Passwort nicht resetten. Es existieren nur dieses eine Konto. Der Support ist leider wenig hilfsbereit.

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Dear sam_0611,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear sam_0611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player and Casino Guru Team,

After reviewing the case, we can confirm that the player contacted our live support regarding this issue on May 8, and at that time informed us that the problem had been resolved.

We can also confirm that there has been activity on the account since then, which indicates successful access to the profile.

If the player is currently experiencing any further login or account-related issues, we kindly ask them to contact our support team again so we can investigate and assist further.

Best regards,

Gunsbet Casino Team

Dear GunsBet Casino, thank you for your updates,

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.

Best Regards,

Petra