Haz Casino - Los retiros de los jugadores se demoran excesivamente.

This casino owes me over 60000+ im cashback, compensation and other things.... they keep delaying my withdrawals if I manage to maybe win anything at all on this [Redacted] casino.... they are witholding and delaying and scamming their players even though I have been VIP for several years, need help to get my RTP, cashback and compensation here and stop them from delaying withdrawals.... this site really should be shut down, its a scam casino... they need to be reported and taught a lesson here so they stop scamming people...

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the cashback bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the cashback bonus you are referring to?
• Could you please confirm how much do you currently have in pending withdrawals?

Additionally, please note that we do not publish complaints related to dissatisfaction with RTP. All casino games operate under a predefined Return to Player (RTP) percentage, which ensures randomness and fairness over the long term but does not guarantee individual winnings. Short-term results can vary widely, and occasional losses or smaller wins are a normal part of gameplay. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru