Hello Fortune Casino - El retiro del jugador se retrasa.

I requested a payout of €1000 on February 1st, 2026, and still haven't received it. Despite writing to them every day, I always get the same excuses. Their maximum processing time, according to their terms and conditions, is 7.21 days, minus holidays and weekends, which is 34 days. Regards, Moses

Habe am 1.2.2026 eine Auszahlung von 1000 Euro in Auftrag gegeben, und immer noch nicht erhalten trotz jeden Tag anschreiben bekomme ich immer die gleiche ausreden und dabei sind denn ihr maximal Bearbeitungs zeit um die laut ihrer AGB 7/21 tage sind abzüglich Feiertage und Wochenende dabei sind 34tage um .lg Moses

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Good morning! It's great that you responded so quickly to your question. No, I hadn't deposited at this casino before. I deposited 30 euros with a bonus and fulfilled the bonus conditions and terms and conditions. The bonus had a maximum payout of 1000 euros.

Schön Guten Morgen....Schön das sie so schnell geantwortet haben, auf ihre Frage, Nein in diesem casino hatte ich zuvor noch nicht eingezahlt, habe dort 30 Euro eingezahlt mit Bonus und habe die Bedingungen des Bonus, AGB erfüllt und der Bonus harte eine maximale Auszahlung von 1000 euro

Dear Bennoxos, thank you for your reply. Unfortunately, I would like to inform you that since this casino has 10 cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Hello Fortune Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.