HITLOTO Casino - La retirada del jugador se ha retrasado un mes.

a month do not withdraw money provided all documents are fed breakfast

месяц не выводят деньги предоставил все документы кормят завтраками 

Dear Alexei,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear your withdrawal has been delayed. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. The casinos have to check every detail to make sure they are sending the money to the right person. Have you contacted the casino and asked what the reason for the delay is? If so, please forward this conversation to us, it will help us understand the issue.

Best regards,

Peter

I can’t convey the conversation; I communicate with administrators only promise to speed up the withdrawal every day; casinos are reloaded; other excuses I play in many casinos won big jackpots and in an hour they withdraw money without problems. and faced with stupid pokerism for the first time. I will distribute the negative among my friends

беседу я передать не могу я общаюсь с админами только обещают каждый день ускорить вывод т казино перезагружено то другие отмазки я играю в многих казино выигрывал крупные джекпоты и через час выводили деньги без проблем. а стаким похеризмом столкнулся впервые Отзыв негативный среди своих друзей распространю

Hi Alexei,

Thank you for the reply. I will try to contact the casino and we will see what their standpoint is. 

Best regards,

Peter

to

casino bad month no withdrawal Rating 0 out of 10 this is not an honest casino Razvodnyak !!! And please print my complaint about the universal on your site this is not an honest casino and it does not belong to the rating of honest

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казино плохое месяц нет вывода Рейтинг 0 из 10 это не честное казино Разводняк!!!И пожалуйста напечатайте мою жалобу на всеобщее на вашем сайте  это не честное казино и к рейтингу честного оно не относиться

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Alexei,

The HITLOTO Casino seems to receive quite a lot of complaints recently. We asked the casino to cooperate and help to find solutions to them. At first it seemed it would work out but the casino rep stopped communicating. We can't resolve the issue without their cooperation. If all the complaints including this one remain unanswered, we will close them as unresolved and it will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I'm sorry I couldn't be of more help. We are closing the complaint as unresolved.

Best regards,

Peter