Holy Luck Casino - El jugador cree que el reintegro se ha retrasado.

I requested a withdrawal of €5000 from HolyLuck on January 6th via bank transfer.

My account is fully verified. All documents were approved. There is no fraud, no bonus dispute, and no issue with my account.

HolyLuck confirmed in writing that my withdrawal has NOT been sent to the bank and that there is NO completion date.

Their own Terms state that withdrawals are processed within 2 banking days, but this timeframe has been clearly exceeded.

I have contacted live chat and email support many times. They only send generic messages such as "please wait" and "your request was forwarded," but they refuse to give any reason for the delay.

Today, support closed the chat without providing any explanation.

I am asking for Casino Guru’s assistance to help me obtain my legitimate funds and to get a clear reason why this payment is being withheld.

I can provide screenshots of emails and live chat where HolyLuck confirms the payment was not sent and no date is given.

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Dear JLyn2209,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Everything is already verified. I also have the proof off that. So I don’t know why there are holding my money. And in there policy is that within 2 days 48 hours they paid. And ur maximum amount to get is €5000 what i have so I don’t no what the issue is.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JLyn2209,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla