Honey Money Casino - La cuenta del jugador ha sido cerrada y los fondos confiscados.

Hello! This casino stole $443 from me! I made a deposit and managed to place 4 sports bets and also play slots! They deleted my sports betting history! I managed to take a screenshot of my slot winnings! I have never taken any bonuses. When I placed money for payment, they cancelled the payment and requested verification. I successfully passed the account verification. But after that, my account was blocked and all funds were written off. They wrote to me in the chat that I was laundering money! This is just some kind of nonsense! They did not give any arguments! They simply stole money from my account! They are constantly blocking me in the chat now! I received a message in the mail that I self-excluded! This is just a scam and fraud!

Здравствуйте! Это казино украло у меня 443 доллара! Я внес депозит и успел сделать 4 ставки на спорт а также поиграть в слоты! Историю моих ставок на спорт они удалили! Скриншот выигрыша в слоты я успел сделать! Бонусы никогда никакие не брал. Когда я поставил деньги на выплату они отменили выплату и запросили верификацию. Верификацию счета я успешно прошел. Но после этого я получил блокировку акаунта и списание всех денежных средств. В чате мне написали что я занимаюсь отмыванием денег! Это просто какой то бред! Аргументировать они ничего не стали! Просто украли деньги с моего счета! В чате сейчас они меня постоянно блокируют! На почту пришло сообщение что я самоисключился! Это просто жульничество и мошенничество!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and work towards a resolution, could you please provide the following information:

• When did you make the deposit, and which payment method did you use?
• Have you made any successful deposits before?
• What was the total amount of your winnings from the slots?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I deposited on May 5th. Used crypto wallet. USDT TRC 20.

This was the only successful deposit. I won about 150-200 dollars in slot machines!

Я внес депозит 5 мая. Использовал крипто кошелек. USDT TRC 20.

Это был единственный успешный депозит. В игровые автоматы выиграл примерно 150-200 долларов!

Thank you very much for your reply, xray200. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I received a message by email about account blocking. I am blocked in chat. I provide a screenshot from the email.

По почте я получил сообщение о блокировке аккаунта. В чате меня блокируют. Скриншот с почты я предоставляю.

Thank you very much, xray200, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, xray200,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Honey Money Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed, and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Can you please also provide us with the report/summary of the user's play or winnings, divided by game genres or game types?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings,

I was contacted by the casino recently. I was informed that someone is already looking into the matter and will provide me with the relevant information soon.

I am extending the timer again, waiting for the casino's response outside the thread.

Once I have anything relevant, I will share it here.

Thank you for your patience and understanding.

Hello,

Just an update - the casino representative contacted me last time via email on June 19, 2025, and claimed that he would provide the requested details that day. Unfortunately, he did not get back to me regarding the matter at all.

Therefore, I am providing the responsible casino representative with an additional timer and am waiting for his response and the requested details via email.

Please note that if the casino does not comment on the thread or provide the requested, the complaint will be closed as unresolved.

The casino representative will be informed of this via email.

Thank you for your patience and understanding.

Dear xray200,

Unfortunately, I have bad news. No response from the casino at all.

Since we have not received any relevant response from the casino regarding the issue, and the casino representative stopped responding completely, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option for how you can try to resolve your issue or speed up the process - you can contact the gaming authority the casino is regulated by (GCB) and submit a complaint directly to the regulator. Although they currently do not handle individual disputes between players and gaming operators, they could review the situation regarding potential violations of law/regulations. Feel free to find more HERE or our article about regulators' complaint processes generally HERE.

In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru