Hot.Bet Casino - El casino se niega a cerrar la cuenta del jugador.

I am 3 weeks trying to get this casino to close my account and they will not close my account even having giving them concerns that online betting is causing me to feel suicidal, They still persist to keep my account opened

Dear mikecork123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the responsible gambling policy and I found this:

3.22.3. The customer acknowledges, agrees and accepts that the procedure for Self-Exclusion with the Brand is as follows: If the customer wants to be Self-Excluded from hot.bet, he/she needs to contact us on the following email address: customercare@hot.bet.

Customer’s email needs to include the following information:

(a) a clear request that states that customer wishes to be fully Self-Excluded (not partially restricted) on a voluntary basis;

(b) the duration of the period of the Self-Exclusion, with a minimum of twenty-four hours.

Did you send an email and express clearly that you have a gambling problem? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I did and there asking me for details of my bank card etc to close the account, They won't close the account

Thank you for your reply, mikecork123. Unfortunately, you haven't provided all the required information. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear mikecork123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.