HotSlots Casino - La retirada del jugador se retrasa de nuevo.

​Dear Casino Guru Team,

​I would like to request your assistance regarding an unreasonably delayed withdrawal at HotSlot Casino.

​Details of the withdrawal:

​Requested amount: 580,000 HUF

​

​Account status: Fully verified (KYC completed) & VIP Member

​I hold VIP status at this casino, yet they are dragging out my payment in an unacceptable manner. Unfortunately, this is the second time I have run into this exact same issue, where I have to wait and struggle for weeks just to receive my own money.

​The processing timeframe specified in the casino's Terms and Conditions has long expired. I have contacted customer support and my VIP manager multiple times via live chat and email, but I only receive generic canned responses without any real information or concrete deadline.

​My account is fully verified, and I have not broken any rules. Despite my VIP status, the casino is once again stalling for time.

​I kindly ask for your help in contacting them and resolving this matter so that I can finally receive my winnings.

​Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Do I understand correctly that you have made successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fecoking,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina