HugoBets Casino - El jugador afirma que el pago se ha retrasado.

WARNING!!! HUGOBETS!!!

I must unfortunately state clearly and unequivocally that I can only advise against this casino!

They are trying to constantly delay the payout, even though it was successfully completed without problems just a few weeks ago, the current documents are regularly rejected...!

Despite multiple submissions of the profile with full verification, support claims there are technical problems...

Furthermore, they are exceeding their own terms and conditions regarding the duration of a payout! All in all, the casino's conduct is untrustworthy and completely unprofessional!

I can only warn everyone against investing their own capital, because it's like playing Russian roulette at the casino...

WARNUNG!!! HUGOBETS!!!

Ich muss leider klar und deutlich sagen das ich von diesem casino nur abraten kann!

Hier wird versucht die Auszahlung stets in die Länge zu ziehen, obwohl man erst vor einigen wochen diese erfolgreich abgeschlossen hatte ohne probleme, werden die jetzigen Dokumente regelmäßig abgelehnt...!

Trotz mehrfacher Darstellung des Profils mit vollständiger verifizierung wird vom support behauptet das es technische probleme gebe...

Weiterhin werden die eigenen agbs zur Dauer einer Auszahlung überschritten! Allen in allen nicht vertrauensvoll und total unseriöses Auftreten des casinos!

Ich kann alle nur warnen, sein Eigenkapital zu investieren, weil damit wird russisch Roulette vom casino gespielt...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tekkney90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm certainly not going to wait that long! The terms and conditions clearly state a 48-hour processing time! If you make up this rule yourself, you should stick to it! A complete failure.

I'm fully verified! But support says I'm not...!?! Even though everything worked perfectly 5 weeks ago, which is a strong indication that something's wrong! And I'm not the first one with these kinds of problems...!?

Sicherlich warte ich nicht solange! In den agbs steht klar und deutlich 48h bearbeitung! Wenn man diese Regel selbst aufstellen tut sollte man sich auch daran halten! Glatte 6- A

Ich bin vollständig verifiziert! Aber eer Support meint ich wäre es nicht...!?! Obwohl vor 5 Wochen komischerweise alles einfach geklappt hatte und somit ein erheblicher Indiz das hier was verkehrt läuft! Und der erste bin ich auch nicht mit solch3n Problemen...!?+

Dear Tekkney90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Tekkney90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru