HugoBets Casino - El jugador cuestiona los requisitos de apuesta.

Hi there,

PRELIMINARY, IT'S ABOUT THE PROVIDER HAPPYBET.DE

unfortunately I didn't find it in your list

following problem:

I won a quota boost from the provider, which has to be implemented 6 times. (EUR 73.39 must be wagered 6 times)

Since this boost was only credited 4 days later, I also took advantage of a deposit bonus.

Deposit 100 eur and get a 50 eur bonus. I almost finished this bonus (244.12 of 300 EUR)

When the quota boost was credited, which actually has to be implemented as a combination bet, I continued to bet normally.

These bets were now rated for the quota boost instead of the deposit bonus. sum about 90 eur that i lost.

in my opinion, the quota boost is done with that. but unfortunately (for whatever reason) you seem to have to continue to implement this boost before the other deposit bonus continues.

when chatting you can't reach anyone and the support doesn't answer.

I'm asking for your help....

LG and thank you very much

meik

Hallo,

VORAB, ES HANDELT SICH UM DEN ANBIETER HAPPYBET.DE

leider hab ich den in eurer liste nicht gefunden

folgendes Problem:

Ich habe bei dem Anbieter einen quotenboost gewonnen,der 6x umzusetzen ist. ( 73,39 EUR müssen 6x umgesetzt werden)

da dieser Boost erst 4 tage später gutgeschrieben wurde, habe ich gleichzeitig einen einzahlungsbonus in anspruch genommen.

100 eur eingzahlt und 50 eur bonus bekommen. diesen bonus hab ich fast fertig umgesettzt (244,12 von 300 eur)

als nun der quotenboost gutgeschrieben wurde,der eigentlich als kombiwette umgesetzt werden muss, hab ich normal weiter gewettet.

Diese wetten wurden nun anstatt beim einzahlungsbonus beim quotenboost gewertet. summe ca 90 eur,die ich verloren habe.

meiner meinung nach ist der quotenboost damit erledigt. doch leider scheint man (warum auch immer) weiter diesen boost umsetzen zu müssen,bevor der andere einzahlungsbonus weiter läuft.

beim chat erreicht man keinen und der support antwortet nicht.

ich bitte um eure hilfe....

LG und vielen Dank

meik

Dear meik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the casino website https://www.happybetcasino.de/ and I have to say that it doesn't look like a proper casino at all. Could you please advise if there's any other alternative website link?

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements? Could you please forward your cashier and deposit histories? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear meik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.