Hype.Bet Casino - El casino ha cerrado la cuenta del jugador.

Friday my account was suspended. Hype.bet mentionned that im not in line in terms and condition. 

I'm surprised because they let you deposit money but then they block the user when it come to withdraw it. So be careful using Hype.bet before using large amount of money.

So they ask for you personal information, accept deposits but suspend accounts when it comes to withdrawls, and they ask 14 days to analyze the situation... is way to long.

That doesn't make sense. This casino is really problematic because I entered all my personal information during verification and could have made multiple deposits, which they allow, but when your customer withdraws funds, they block your account, claiming you don’t comply with terms that no one is going to read. Blocking an account is one thing, but stealing the money from that account is another...

They have the opportunity to return the money I deposited and won. Im gonna update this post afterward... Are they going to give me back my winnings, or they gonna rather steal a customer?

Im disappointed I recommend using other website like rainbet and Stake. Poor casinos...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino specified which parts of the Terms and Conditions you allegedly breached? Kindly forward the communication between you and the casino customer support regarding the closure of your account to veronika.f@casino.guru.
• Have you completed the full KYC verification process at this casino, or at least submitted any identity documents for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jonnylovely,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru