Hype.Bet Casino - La verificación de la identidad del jugador está retrasada.

They won't accept my driver's license when it's cracked but it's clearly valid. Then when I sent a picture of my intact driver's license, it suddenly won't work. They want me to show some other form of ID. I don't have one and it's been fine at all casinos so far. Cracked or intact.

He eivät hyvälsy ajokorttiani, kun se on halki mutta selvästi siitä saa. Sitten kun lähetin kuvan ehjästä ajokortista niin se ei kelpaa yhtäkkiä. Haluavat että todistan jollain muulla henkilöllisyystodistuksella. Minulla ei ole ja se on tähän asti kelvannut kaikille kasinoille. Haljenneena tai ehjänä.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs of your driver's license that you submitted to the casino, along with the casino's reasons for rejecting the document? My email address is veronika.f@casino.guru.
• Is all the information on your driver's license clearly visible and readable despite the damage to the document?
• Have you submitted any other documents to this casino for account verification? If so, have any of them been reviewed and approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear jjuuuzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru