Hyper Casino - La cuenta del jugador está cerrada a pesar de la confirmación del depósito.

I deposited 100$ in doge coin only to have them ban my account and claim I never made a deposit. I have the TX ID and the receipts.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino before?
• Could you please provide me with the transaction ID (TXID) of the DOGE deposit you mentioned, or a link to the transaction on a public blockchain explorer?
• Could you also provide a screenshot or receipt from your crypto wallet or exchange showing the transaction details, including the amount, date, transaction status, and recipient wallet address?
• Do you have any confirmation or other evidence showing that the DOGE transaction was intended as a deposit to your casino account (for example, a screenshot of your deposit history in your casino account, or an email confirmation from the casino about the incoming deposit)?

Additionally, kindly forward me all the correspondence you had with the casino regarding the missing deposit and the subsequent closure of your account at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mogolor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru