Iron Joker Casino - Las ganancias del jugador han sido confiscadas.

I won 5,000 hryvnias yesterday, I wanted to be verified, my account was blocked, I agree with blocking, but I want to withdraw all money from the account, I repeat, I agree with blocking, although I didn't know what to play from the age of 21, I just want to withdraw my winnings , I honestly won that money, absolutely honestly. Help please

Я вчора виграв 5000 гривень , хотів пройти верифікацію , мені заблокували акаунт , я згоден з блокуванням , але я хочу вивести усі гроші з акаунту , повторююсь я згоден з блокуванням хоч і не знав що грати можна з 21 року , я просто хочу забрати свій виграш , я чесно виграв ці гроші , абсолютно чесно. Допоможіть будьласка

Dear Сергій,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you have registered casino account via a phone number or email address?

I have checked the general terms and conditions and this is what I found (here):

"1.10. In addition, players cannot be:

...

2) persons who have not reached 21 years old"

Looking forward to hearing from you.

Best regards,

Petronela

So registered

Так реєстрував

Could you please advise if you have registered your casino account via a phone number or email address? Thank you.

Dear Сергій,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.