JabiBet Casino - El retiro del jugador se ha retrasado.

I registered on this site and deposited 125 USDT into my account and after betting I won 319 USDT.

After requesting the first withdrawal, it was rejected and I was asked to confirm my account, which I did and my account was successfully verified.

I requested a withdrawal again and it was rejected without any specific reason.

I have been talking to support since morning and my problem has not been resolved and I have not received any answer.

Dear Nani25019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Is there any alternative withdrawal method you could try?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I don't have any withdrawal because they don't allow me to withdraw

I don't have any bonus. I bet my own money.

Thank you very much for your reply, Nani25019. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, Nani25019, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Ok thanks

Dear Nani25019,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a JabiBet Casino representative to join this conversation and participate in resolving this complaint.

Dear JabiBet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

What is this site?? It has been more than a month and I still receive the same message from support. The competent authorities are looking into your case. Is it possible that a whole month has passed and they have not found a solution? This is truly unprofessional work and it makes me very anxious.

As everyone can see there is no response from this casino.

Dear Nani25019,

I have contacted the casino outside of the complaint thread with a hope they will respond to the complaint thread. I will extend the timer by an additional seven days.

Your patience is much appreciated.

Did the casino respond to you?

I see that time is up and the casino is not answering

Is there an explanation for all this?

I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Offshore Finance Authority (There is a complaints form directly below the license on the validator page) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

Dear Nani25019,

We have been contacted by the casino representative outside of the complaint thread concerning the matter you raised. As your complaint pertains specifically to sports betting, we regret to inform you that we must close the case with a status of rejected.

As you may be aware, our forum is dedicated exclusively to handling complaints related to online casinos. Unfortunately, we do not have the necessary expertise or scope to effectively address issues involving sports betting.

We fully understand that this may be disappointing, and we sincerely regret that we are unable to assist you further in this instance. Should you wish to continue our communication, please feel free to reach out to me via email at stefan.m@casino.guru.

Thank you very much for your understanding.

Kind regards,

Stefan

Casino.Guru