Jackpot Island Casino - La cuenta del jugador fue bloqueada.

I have requested a payout although they said payout will take 1 day my account is already verified my account was blocked without prior notice and the profit was NOT paid out.

Ich habe eine Auszahlung beantragt obwohl man sagte Auszahlung dauert 1 Tag mein konto ist schon verifiziert wurde mein konto ohne Vorankündigung gesperrr und der gewinn wurde NICHT ausgezahlt.

Dear Lexy0904,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Jackpot Island Casino. Please allow me to ask you a few questions to make sure I understand your situation properly. Do I understand correctly that you have passed the KYC verification? Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus? Have you communicated with the casino about the reason why your account was blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Lexy0904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.