JackpotPiraten Casino - El jugador está solicitando un reembolso de sus depósitos.

I have reported to the casino and some others that I am addicted to gambling and this is also recognized I would like my deposit refunded due to German law

However, the casino believes that because they have a license, they do not have to refund my deposits

Ich habe mich bei dem casino sowie einigen anderen gemeldet das ich spielsüchtig bin und diese auch anerkannt ist ich möchte meine einzahlung auf Grund der deutschen Gesetze erstattet haben

Das Casino ist jedoch der Meinung weil es eine Lizenz hat meine Einzahlungen nicht erstatten zu müssen

Hello Stevstevii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotPiraten Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for self-exclusion directly in the casino? If yes, when did you do it and did you deposit after that?

Please note that if you did not request for exclusion directly from the casino, it doesn't matter if you are excluded in Germany from gambling as it really does affect only casinos with German license.

Looking forward to your answer.

Regards,

Nick

Dear Stevstevii,

Please understand that as long you do not have any evidence that you really did request for self-exclusion or mentioned gambling addiction to the casino, our hands are tied. Even if we would try to contact the casino, they could simply claim anything if we do not have a proof of that.

But did it

Habe es aber gemacht

If you can prove it we will be glad to help you out but without it our hands are tied.

I will be now closing the complaint unless you can provide the requested proof - if you can please send it to nikolas.b@casino.guru.

Best regards,

Nick