Jet Casino - La cuenta del jugador ha sido cerrada sin respuesta.

My Jet Casino account was blocked about a week ago after I entered my password incorrectly several times. Since then, I have had no access to my account, which still has a balance of €100.

I have contacted Jet Casino support several times and requested an unlock or password reset, but have not received a response to this day.

I demand either the immediate unlocking of my account including password reset, or the payout of my remaining balance of €100 to my original payment method (instant bank transfer).

Mein Account bei Jet Casino wurde vor ca. einer Woche gesperrt, nachdem ich mein Passwort mehrfach falsch eingegeben hatte. Seitdem habe ich keinen Zugriff mehr auf mein Konto, auf dem sich noch ein Guthaben von 100 € befindet.

Ich habe den Support von Jet Casino mehrfach kontaktiert und um Entsperrung bzw. einen Passwort-Reset gebeten, jedoch bis heute keine Antwort erhalten.

Ich fordere entweder die sofortige Entsperrung meines Accounts inklusive Passwort-Reset, oder die Auszahlung meines verbleibenden Guthabens von 100 € auf mein ursprüngliches Zahlungsmittel (Sofortüberweisung).

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which communication channels have you used to contact the casino? Have you reached out to customer support via email, live chat, or any other method?
• Have you made any successful withdrawals from this casino in the past?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Is the balance currently available in your account real-money balance or bonus balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sauer19er,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru