Joka Casino - El retiro del jugador se ha retrasado.

I made a withdrawal nearly 4 or 5 weeks ago now. Havnt received it and they keep giving me different answers to why it hasn't hasn't paid.

Dear Jacksonnugget108,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Yes I have passed my approval and I have made at least 5 withdrawals before. I received an email that I will attach from them asking to send my National Australia Bank bank statement. I do not have a NAB account. I only bank with St George and Westpac.

Thank you for your reply, Jacksonnugget108. Which payment method to withdraw your winnings have you opted for? Was it the same payment method as previously?

Could you please clarify when was the last time you successfully withdrew money?

Dear Jacksonnugget108,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much Jacksonnugget108 for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jacksonnugget108.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 10 days since we are still trying to establish a communication line with the casino team. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Jacksonnugget108.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru