Joker8 Casino - Se ha retrasado el pago de las ganancias del jugador.

Hey i had a big win without bonus or something was all clear.

The total amount was 4900 and after 8 days they gave 2 withdrawals of 500

So remains 3900 and when i gone to log in today they write to me the account is disabled

And i cant log in for no reason

I wrote to live chat million times but didnt helped me

And also i send 3 emails that no-one answer to me

Please do something is a big amount of money that i really need it plz help me because i am gone have seriously troubles i don't get this money back .

Please help me

I am really scared 😭😭😭😭

Dear Kostaspaoj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

First of all this casino when you visit the kyc verification say that the dont need verification.

Secondly never asked me verification.

Third the gave me 1000 out of 4900 of my total amount.

FOURTH AND MOST SERIOUS AND PLEASE MAKE YOUR BEST BECAUSE IF LOST THIS MONEY I WILL HAVE BOG TROUBLES

THEY BAN MY ACCOUNT TODAY WITH NO REASON AND NO EXPLAIN WHY WHEN I HAD INSIDE 3900 EUROS



LOOK HERE WHAT THEY SAID TO ME PLEASE HELP ME TO TAKE MY MONEY

BECAUSE YOU HAVE GAVE TO THIS CASINO ALMOST GREAT POINTS 8.9

AND THIS GUYS STOLE ME ALMOST 4 THOUSAND EUROS PLZ HELP MEEEE

SAFETY INDEX HIGH YOU SAID

AND PLZ CHANGE THE TITLE IS THEY REFUSE TO GIVE ME MY MONEY AND ALSO THEY BAN MY ACCOUNT IS NOT ABOUT DELAY PLEASE HELP MEEEEEE

Look the proof that was before close my account

FYI NO ONE ANSWERED TO MY EMAIL I JUST LOST ALL OF MY MONEY AND I CANT TAKE IT BACK BECAUSE YOU TOLD ME THAT

JOKER 8 IS SAFE CASINO

AND THEY JUST STOLE ME 3900 EUROS THANK YOU

Guys is very serious the situation i am waiting 3 days to answer me plz help me

Why you dont answer to me?

Dear Kostaspaoj,

I hope this message finds you well.

Firstly, I hope the timer is clearly visible on the top of the website as it indicates the time frame to reply.

Additionally, may I ask if your winnings have been accumulated using real money?

Have you had the opportunity to reach out to the casino’s email support regarding your blocked account? If not, I strongly recommend doing so as soon as possible, as the live chat may not provide sufficient information on this matter.

Please let me know if I can assist you further.

Best regards,

Nick

Hello good afternoon as I told you the money was real no bonuses no free spins no coins

And as I informed you before they don't answer to me almost 2 weeks now and also don't answer me to the live chat

So the only way to take my money is to speak with the casino because as you see on your side you say that is 8.9 safe and your support them and you promote this casino

So that's why I'm sending all these messages to you to find me a way to take my money because I have very serious economic problems after this damage

Moreover I told you that they deposit me only 1,000 euros and suddenly ban my account with no reason and the only way as I told you is to speak with this casino to give me my money

If send my documents for kyc can i take my money back ?

Is any one here ?

Thank you Kostaspaoj for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Will replay me here or by email ?

Guys there is anyone here because a month now they stole me 3900 euros and no one help me

Thats why i am here to take help but why noone answer to me weeks now

I think is a bid shame what you are making to me you told me that this sait is 8.9 safe

And the stole me 3900 euros

Plz some one help me

Hello, Kostaspaoj,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Joker8 Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been closed? Was his remaining balance confiscated?

If so and we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Thank god an actual help

Because this casino doesn't answer to my emails a month now

Of course i will send you all the details as i made previous and as i send to casino all these days

I wish this casino to understand me and give my money

????

Dear Branislav,

We have sent an email to you. We are waiting for your update. Thank you!

Best regards,

Joker8 team.

You could also send to me to know why only them

I need to know why you stole my money

Could you please explain the player's situation in more detail? Why has the user's account been closed? Was his remaining balance confiscated?

So thats means that you need to explain also to me

More over your guilty because more than a month never respond to me to million emails and still you dont do it

I need to know what is the situation.

I dont know who is the sister Casino of this company

But i had a problems with multi charges and deposits that never completed

Because there was incidents of deposits that said waiting and never approved and never appeared in my balance

As i checked now this is one was for transaction that i have seen that not happen by me and some double charges

But the bank told that some was correct

The other that rejected was safe and we said everything fine and they solved this situation

So this incident impact my withdrawal?

So clarify i had charge backs that there was in bank account was in many shops sites foods etc (because i had lost the phone) and lost all of my money so if some of them was at joker 8 or a sister i dont know because the names of the company is clearly they have strange names so i dont know if belong to some of sisters that you said

But this was only for transactions that i asked charged back was thesss that not happened by me and this that was double charge

But all was total real and i think that you understand my situation why i told you that was very important to me this money

But anyway i think that you understand that there was misunderstanding here for deferent cases that may impact my joker 8 account

So Mr branislav

If that was the case impact my withdrawal i am so unlucky because the charge backs because of the situation with my phone and some double charges and transactions that wasnt by me but i dont know if some of them was joker 8 or sister but i want to understand me that was deferent thing that maybe made joker 8 to ban me and i say that totaly honestly this is a big misunderstanding between all of us.

I do not know for now, Kostaspaoj, I only asked about it while I am waiting for another email from the casino.

Dear Joker8 Casino Team,

Can you please check my last email regarding the matter sent on April 4, 2025, and provide me with the requested?

Thank you.

Yes but this is two deferent topics that i lost my phone and you now how bad is this one so i had to do because i had many transactions not made by me

But i dont know if some of them was joker 8 because the names in transactions are deferent so really i dont know what the bank decided who of them was normal or not

But you need to understand my situation that is full of misunderstanding

Because of these insdent

Hello Kostaspaoj,

We apologies for the delayed response. 

To proceed further with your request we kindly request you to please complete the verification of your account and for that we would need you to please share the following :-

We need you to upload or attach your official government ID (both sides clearly visible) + your Proof of address ( utility bill or government document only ) + Selfie along with your ID Against Our Site ( selfie with visible website in the background ) + Revolut statement for February (full month) (We need to see all the transaction even if it is not to us).

We kindly suggest you to please share the documents in a PDF format and please make sure you have not edited or modified the document. Please upload or attach the PDF as it is. Thank you!

If you cannot upload via website, please send it to the email we had sent you requesting the documents.

Waiting for your update.

Best regards,

Joker8 team.

Good afternoon

Kindly i would like to ask so that mean that i will take the money ?

Because i am waiting 2 months and after all these situation i got psychological problems with this case because happend to me so many bad thinks and every timme that i check this page to see what happen stil still waiting.

I wish that you understand me but i dont to play again i dont want to talk anymore i dont wana think about this situation you damaged me a lot really .

Sorry but this how i feel all this months and i have to mention it

I just want a clear answer if will take the money or not ?

Thanks a lot

Greetings all,

Thank you for your email and the update, Joker8 team!

Dear Kostaspaoj,

Yes, if I understand it correctly, you were allowed to pass the KYC/verification. If you complete it successfully, you should be able to withdraw your balance. However, maybe we should also count on some delays and additional checks.

Can you please look at the casino's last post, follow their instructions (provide all the requested - via email), and inform us once it has been done?

As the casino representative mentioned, you should have an email from the casino customer support in your email inbox.

Thank you. Looking forward to hearing from you.

"Hello,

Happy Easter

Thank you for your email. I understand the need for the necessary documents for verification. However, I am concerned about sending my entire Revolut statement due to privacy and security reasons. A while ago, I lost my phone, and since then, I’ve been extra cautious about protecting my personal documents and information.

This approach has been advised by my accountant, who helped me resolve the issues that arose after I lost my phone. They suggested that I should only share the specific transactions related to the casino, such as deposits, withdrawals, and any other relevant activity, in order to minimize potential risks.

I would like to finalize this situation as soon as possible. The ongoing stress and uncertainty are affecting my mental well-being, and it's also creating difficulties within my family. I’m hoping to resolve this matter promptly so I can move forward.

I hope this will be acceptable for the verification process. Please let me know if you need anything else.

Thank you for your understanding."

Dear Kostaspaoj,

Although I understand your concerns, we are not talking about anything special or unusual here.

The casino has the right to ask you for additional documents, and it appears that there is a good reason behind their request. In addition, you do not have to be afraid of anything regarding your data privacy. The casino undertakes to preserve the players' data, while they are also subject to the same privacy policy, and any leak would mean a violation of international law/regulations. Also, it is common for casinos to ask for such documents when they need to verify additional information and details, or possibly to detect fraud.

We also require full cooperation from complainants while helping them in resolving their issues, and it is an industry standard that casinos do not accept edited documents. It usually means a failed verification/KYC when players provide altered documents. We understand it and accept the casino's requirements. Otherwise, there is no other way for the casino to verify what it needs.

So, do I understand correctly that you are unable or unwilling to provide the casino with all the requested documents?

Please note that if you cannot or fail to provide the casino with all the requested documentation, complying with its conditions and requirements, I will be forced to close/reject your complaint. Otherwise, please inform us once you have provided the casino with all the requested, and we can proceed further with the case.

Thank you for understanding. Looking forward to hearing from you.

Dear Kostaspaoj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without full cooperation.

Thank you very much, Joker8 Team, for providing information and cooperation!

Best regards,

Branislav, Casino.Guru