JugaBet Casino - El depósito del jugador no ha sido acreditado.

Hello, on February 5th I transferred $50,000 to Jugabet through Mercado Pago and it was never credited to my account. I filed a complaint and since then they haven't responded to me or allowed me to file another complaint. It's impossible to contact customer service on that website.

Hola el dia 5/02 transferi atravez de mercado pago $50.000 en jugabet y nunca me lo acreditaron, hice el reclamo y a pàrtir de ahi no me contestaron mas ni me dejan volver a reclamar. es imposible comunicarse con atecion al cliente en esa pagina.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rusiii27,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina