Kaasino Casino - Los retiros de los jugadores se retrasan.

I have been waiting for over a month for my withdrawals.

The support team is blaming the payment provider, claiming it is due to technical difficulties.

Ich warte seit über einem Monat auf meine Auszahlungen.

Es wird vom Support auf den Zahlungsanbieter geschoben. Angeblich technische Schwierigkeiten.

Hello pampelmo88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kaasino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

My account has been successfully verified. Since approx. 13.12.24

I made a total of 3 withdrawals. One was via instant transfer and arrived the same day. The other two were made via bank transfer (17.12.24).

I'm still waiting for the two payouts today. I'm in contact with support every day. I'm constantly told that there are technical difficulties with the payment provider and that they're in contact with them. That was also over two weeks ago.

I did not claim any bonus.

Hallo,

Mein Konto ist erfolgreich Verifiziert. Seit ca. 13.12.24

Ich habe insgesamt 3 Auszahlungen veranlasst. Eine über Sofortüberweißung, diese kam am selben Tag. Die zwei anderen habe ich über Banküberweisung veranlasst ( 17.12.24).

Auf die zwei Auszahlungen warte igch bis heute. Icth bin täglich in Kontakt mit dem Support. Es wird mir ständig gesagt dass es technische Schwierigkeiten bei dem Zahlungsanbieter gibt und sie in Kontakt mit diesem sind. Auch das ist schon über zwei wochen her.

Ich habe keinen Bonus in Anspruch genommen.

Hello,

Today, support told me that it was finally possible to cancel my withdrawals. I did that and then made the withdrawals via instant transfer. The money arrived immediately. So the case was solved. Thank you for your effort.

Hallo,

Heute hat der Support mir mitgeteilt dass endlich eine Stornierung meiner Auszahlungen möglich ist. Das habe ich getan und die Auszahlungen dann per Sofortüberweißung getätigt. Die Gelder kamen sofort an. Fall also gelöst. Danke für die Mühe

Dear pampelmo88, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru