KinBet Casino - El jugador cree que el reintegro se ha retrasado.

Good evening everyone, first of all, I wanted to make my COMPLAINT regarding the kinbet platform.

I made a withdrawal on October 26, 2025, for 170 euros. I waited for their times, which they say are 3 to 5 business days, but the withdrawal was still pending. I contacted them several times and they told me it would be processed and that it was in the final stages. We apologize, but we had a high volume of requests. All nonsense in my opinion. If you contact them before 3/5 days, they tell you that you have to wait for the expected times.

In short, they always go around us.

I withdrew the 170 euros and added them back to my gaming account.

I made winnings amounting to a total of 1400.00 euros

I withdrew.

1st WITHDRAWAL 500 EURO DAY 2 NOVEMBER 2025

2nd WITHDRAWAL 500 EURO DAY 3 NOVEMBER 2025

3rd WITHDRAWAL 400 EUROS DAY 4 NOVEMBER 2025.

I would like to report this because it seems unfair to me that a player who plays should be treated like this.

And most importantly, when will I receive my withdrawals?

Buona sera a tutti innanzi tutto, volevo fare il mio RECLAMO che riguarda la piattaforna kinbet.

Ho fatto un prelievo il 26 Ottobre 2025 di 170 euro ho aspettato i loro tempi che dicono vanno dai 3 ai 5 gg. lavorativi ma il prelievo rimaneva sempre in valutazione,contattati piu' volte mi rispondevano che sarebbe stato evaso e che era nelle fasi finali, ci scusiamo ma abbiamo avuto un alto volume di richieste.Tutte frottole a mio avviso.se invece li contatti prima dei 3/5 gg. Ti dicono che devi aspettare i tempi previsti.

Insomma ci girano sempre intorno.

Ho riprelevato i 170 euro e li ho aggiunti nuovamente al mio conto gioco.

Ho fatto delle vincite che ammontano a un totale di 1400,00 euro

Ho prelevato.

1° PRELIEVO 500 EURO GIORNO 2 NOVEMBRE 2025

2° PRELIEVO 500 EURO GIORNO 3 NOVEMBRE 2025

3° PRELIEVO 400 EURO GIORNO 4 NOVEMBRE 2025.

vorrei segnalare il tutto perche' mi sembra ingiusto che un giocatore che gioca deve essere trattato cosi.

E soprattutto quando ricevero' i miei prelievi?

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Dear Mariododo1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account says so on verification.

I attach a screenshot.

It does not require any verification

Il mio accaunt dice cosi' sulla verifica.

Allego screen.

Nn richiede alcuna verifica

Today, November 5, 2025, we are on the 3rd day since the first blood sample was taken and it is still being evaluated.

Oggi 5 novembre 2025 siamo al 3° giorno dal primo prelievo ed e' sempre in valutazione .

I would like to clarify one thing regarding the reason for my complaint.

I believe it is not fair to wait many days for a withdrawal, because if I have winnings like in my case, which I mentioned in my complaint for a total of 1400.00, it is absurd that with the winnings I have in order to continue playing I have to take the money out of my pocket. At this point I stop and I don't even play because I don't even know if these winnings will arrive to me.

So what?

What do I do? What else do I spend on?

Not knowing anything!

In my opinion, with this way of doing things, they are driving their customers away from their platform.

Ci tengo a precisare una cosa sul perche' del mio reclamo.

Io ritengo che non sia giusto aspettare molti giorni per un prelievo, in quanto se ho delle vincite come nel mio caso, che ho menzionato nel mio reclamo per un totale di 1400,00 e' assurdo che con le vincite che ho per poter continuare a giocare devo uscire i soldi di tasca.a questo punto mi fermo e non gioco ancje perche' non so nemmeno se qiesti soldi vinti mi arrivino.

E qiundi?

Che faccio spendo altro per che cosa?

Nn sapendo nulla!

Secondo me questi con questo modo di fare allontanano i loro clienti dalla loro piattaforma.

Hello, referring to my initial complaint, aka my first post.

I wanted to communicate that just today on today's date 06/11/2025 I received my first withdrawal made on 02/11/2025

Now I have to wait for the remaining pending withdrawals to be credited.

Or rather that of the

03/11/2025 from 500 euros

04/11/2025 from 400 euros

So let's hope for the best!

Salve, facendo riferimento al mio reclamo iniziale ovvero al mio primo post.

Volevo comunicare che proprio oggi nella data odierna 06/11/2025 ho ricevuto il mio primo prelievo effettuato giorno 02/11/2025

Adesso bisogna aspettare che mi vengono accreditati i rimanenti prelievi ancora in sospeso.

Ovvero quello del

03/11/2025 da 500 euro

04/11/2025 da 400 euro

Quindi speriamo bene!

As of today 07/11/2025 the other 2 withdrawals are pending

1 withdrawal of 500 euros on 03/11/2025

1 withdrawal of 400 euros on 04/11/2025

Alla data odierna 07/11/2025 sono in sospeso gli altri 2 prelievi

1prelievo da 500 euro del 03/11/2025

1 prelievo da 400 euro del 04/11/2025

My daily blood tests to date:

03/11/2025 from 500 euros

04/11/2025 from 400 euros

I'm still pending on Kinbet.

Although the first withdrawal is 4 days after the withdrawal and the second 3 days after the withdrawal.

Both withdrawals were within the timeframe but none were processed.

Ok, do we have to wait the 5 days they boast about on their website?

So let's wait for Monday, November 11th, when the 5 days will end.

What do we do next?

Ad oggi i miei prelievi di giorno:

03/11/2025 da 500 euro

04/11/2025 da 400 euro

Sono ancora in sospeso su Kinbet.

Nonostante il primo prelievo e' a 4 giorni dal prelievo e il secondo a 3 giorni dal prelievo.

Entrambi i prelievi rientrano nelle tempistiche ma nessuno e' stato evaso.

Ok, dobbiamo aspettare i 5 giorni che loro tanto millantano sul loro sito?

Aspettiamo allora lunedi 11 novembre dove si chiudono i 5 giorni.

Dopo che facciamo?

Good morning, as of today, Monday 10 November 2025, the withdrawals on KINBET mentioned above in my complaint remain under evaluation, despite the fact that one withdrawal is 5 days old (excluding holidays) and the other is 4 days old (excluding holidays).

1 date 3 November 2025 of 500 euros

1 date 4 November 2025 of €400

As usual if you talk to the support center before their guidelines they tell you that you have to wait 5 working days excluding holidays and blah blah blah..

After 5 days, they obviously can't say the same old story about 5 days anymore and change their story to saying they've had a high volume of requests and to be patient. I find all of this incorrect.

Can anyone here help me with the admins?

Thank you in advance.

Buongiorno, alla data odierna lunedi 10 Novembre 2025 i prelievi su KINBET sopra citati nel mio reclamo rimangono sempre in valutazione,nonostante un prelievo sia a 5 giorni compiuti (esclusi festivi) e l'altro a 4 giorni compiuti ( esclusi festivi)

1 data 3 Novembre 2025 di euro 500

1 data 4 Novembre 2025 di euro 400

Come al solito se parli con il centro assistenza prima delle loro linee guida ti dicono che devi aspettare i 5 giorni lavorativi esclusi i festivi e bla bla bla..

Dopo i 5 giorni ovviamente non possono piu' dire la solita cosa dei 5 giorni e cambiano versione nel dire che hanno avuto un volume elevato di richieste e di pazientare.Tutto questo lo trovo scorretto.

Qualcuno qui puo' aiutarmi degli amministratori ?

Vi ringrazio in anticipo.

Good morning, it's November 11, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 6 days and another sample at 5 days.

Buongiorno,siamo all '11 Novembre 2025

I prelievi di KINBET sono sempre in sospeso

Nonostante un pelievo e' gia' arrivato a 6 gg e un altro prelievo a 5 gg.

Good morning, it's November 12, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 7 days and another sample at 6 days.

They keep saying that the withdrawal is in the final phase with pre-set messages.

Buongiorno,siamo all '12 Novembre 2025

I prelievi di KINBET sono sempre in sospeso

Nonostante un pelievo e' gia' arrivato a 7 gg e un altro prelievo a 6 gg.

Continuano a dire che il prelievo e' nella fase finale con messaggi gia' preimpostati.

Good morning, it's November 13, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 8 days and another sample at 7 days.

They keep saying that the withdrawal is in the final phase with pre-set messages.

Buongiorno,siamo all '13 Novembre 2025

I prelievi di KINBET sono sempre in sospeso

Nonostante un pelievo e' gia' arrivato a 8 gg e un altro prelievo a 7 gg.

Continuano a dire che il prelievo e' nella fase finale con messaggi gia' preimpostati.

Again on November 13, 2025 at approximately 8:43 pm I contacted KINBET CHAT again as usual and asked for clarifications regarding the usual withdrawals

03/11/2025 euro 500

04/11/2025 €400

The usual nonsense already mentioned in other messages that you will find in my posts always in reference to this complaint.

That is: we are working for you, we are working to complete your request as soon as possible, you have priority, we are in the final stages, etc. etc. but since we are not part of the financial services we cannot give you a date.

All bullshit.

In chat this evening I asked a question that I saved with a screenshot:

I asked him, but what do you do in chat if you can't solve the problem?

Instead of answering me, the lady closes the chat, writing that she has no further questions.

THEY ARE THE SHAME OF THE PLATFORMS.

Sempre al 13 Novembre 2025 alle ore circa 20: 43 ricontatto KINBET CHAT al solito chiedo delucidazioni in merito ai soliti prelievi

03/11/2025 euro 500

04/11/2025 euro 400

Le solite pappardelle citate gia' in altri messaggi che troverete nei miei post sempre in riferimento a questo reclamo.

Cioe' : stiamo lavorando per lei, stiamo lavorando per ultimare al piu' presto la sua richiesta, lei ha la priorita', siamo nelle fasi finali, ecc.ecc. ma nn facendo parte del servizio finanziario non possiamo darle una data.

Tutte stronzate.

In chat questa sera ho posto una domanda che ho salvato con screen:

Gli ho chiesto ma cosa fate in chat se poi non riuscite a risolvere il problema?

La signora invece di rispondermi mi chiude la chat scrivendomi che non ha ulteriori domande differenti.

SONO LA VERGOGNA DELLE PIATTAFORME .

Good morning, it's November 14, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 9 days and another sample at 8 days.

In chat, the same old things are always working for her.

RIDICULOUS

Buongiorno,siamo all '14 Novembre 2025

I prelievi di KINBET sono sempre in sospeso

Nonostante un pelievo e' gia' arrivato a 9 gg e un altro prelievo a 8 gg.

In chat sempre le solite cose stanno lavorando per lei.

RIDICOLI

My remaining withdrawals,

The 500 euro one of November 3, 2025

And the one of November 4, 2025 for 400 euros ended today, November 16, 2025, after a good 10 days.

By this I mean that my withdrawals have arrived.

It's fair to say that they arrived after many complaints both in chat and via email with conflicting responses. I honestly don't recommend this platform because the waiting times are too long... a player who plays wants his winnings in a timely manner.

I'll close by saying: I won't play this platform anymore.

Problem solved but after 10 days.

Their platform says withdrawals in 3/5 days.

It does not respect their own conditions.

I miei prelievi restanti ,

Quello del 3 Novembre 2025 da 500 euro

E quello del 4 Novembre 2025 da 400 euro si sono conclusi oggi 16 Novembre 2025 dopo ben 10 gg.

Con questo voglio dire che i miei prelievi sono arrivati .

Giusto dire che sono arrivati dopo tante lamentele sia in chat sia tramite email con risposte contrastanti .Sinceramente non consiglio questa piattaforma in quanto tempi troppo lunghi..un giocatore che gioca vuole le sue vincite in tempi giusti.

Chiudo dicendo : non giochero' piu' a questa piattaforma.

Problema risolto ma dopo 10 gg.

La loro piattaforma dice prelievi in 3/ 5 giorni.

Non rispetta le loro condizioni stesse.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mariododo1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila