KinBet Casino - El reintegro del jugador se ha retrasado.

Ladies and Gentlemen

I'm contacting you with a complaint against Kinbet. I'm waiting for a total withdrawal of €2,500, of which three withdrawals of €500 have already been requested. I can only request the others after the withdrawal. The first withdrawal request in this series was made on September 18, 2025 (via Ethereum). According to the Terms and Conditions, it's a maximum of three business days. I've already contacted customer service several times, who each time only put me off, promised me a quick payout, and allegedly forwarded this to the finance department as a priority. I contacted the betting provider again with a deadline, but this time, unlike usual, they didn't respond at all. According to the provider, everything is fine with my request, there's just a "minor" delay. I don't feel well treated and expect a quick payout, as the deadline has now been exceeded three times. I have both deposit and withdrawal receipts, as well as all correspondence via chat and email. I hope you can help me with this! Best regards and thank you very much!

Sehr geehrte Damen und Herren,

gerne wende ich mich an Sie mit einer Beschwerden gegen Kinbet. Ich warte auf eine gesamte Auszahlung in Höhe von 2.500€, wobei 3x 500€ bereits beantragt wurden. Die anderen kann ich erst nach Auszahlung beantragen. Der erste Auszahlungsantrag dieser Reihe erfolgte am 18.09.2025 (via Etherum) Laut AgBs sind es maximal 3 Werktage. Ich hatte bereits mehrmals Kontakt zum Kundenservice, welcher mich jedes Mal nur vertröstete und mir eine baldige Auszahlung versprach und dies angeblich als Priorität an die Finanzabteilung weitergeleitet hat. Ich wendete mich erneut mit einer Frist an den Wettanbieter, der dieses Mal anders als sonst gar nicht mehr antwortete. Laut Anbieter ist mit meinem Antrag alles okay, es kommt lediglich zu einer "kleinen" Verzögerung. Ich fühle mich nicht gut behandelt und erwarte eine baldige Auszahlung da die Frist mittlerweile 3 Fach überschritten ist. Ich habe sowohl Ein-/ und Auszahlungsbelege sowie den gesamten Schriftverkehr via Chat und Mail. Ich hoffe Sie können mir bei der Gelegenheit weiterhelfen! Beste Grüße und vielen Dank!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

It's been 14 days today. The provider is currently making no attempt to pay out, other than repeating the same old platitudes. If things continue like this, I'll be waiting five months for a total of €2,500. I suspect they're simply not processing the payout. What can I do now? I've already submitted all the documents by email and have been told several times that the application is in order, but it just hasn't been approved.

Heute sind es 14 Tage. Der Anbieter macht aktuell keine Anstalten es auszuzahlen außer immer wieder die selben Standard Floskeln. Wenn es so weiter geht warte ich 5 Monate auf insgesamt 2.500€. Wobei ich vermute, dass sie die Auszahlung einfach nicht bearbeiten. Was kann ich nun tun ? Ich habe bereits alle Unterlagen per Mail eingereicht und es hieß mehrmals das vom Antrag her alles in Ordnung sei, nur dass dieser halt nicht genehmigt wird.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day,

Thank you for the message and your effort!

Unfortunately, the payment (application dated September 18, 2025) has still not been received.

Best regards

Guten Tag,

Vielen Dank für die Nachricht und die Mühe!

Leider ist die Zahlung (Antrag 18.09.25) nach wie vor nicht eingegangen.

Beste Grüße

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello dear Dominika,

Thank you for the quick response.

I've already made withdrawals before. I sent my documents for verification by email. I haven't received a confirmation. I haven't claimed any bonuses. I hope I've answered your questions sufficiently. I'll send you the chats and emails by email. Thank you!

Hallo liebe Dominika,

vielen Dank für die schnelle Rückmeldung.

Ich habe vorher bereits Auszahlungen vorgenommen. In diesem Zuge habe ich meine Dokumente zur Verifizierung per Mail geschickt. Eine Bestätigung habe ich hierfür nicht bekommen. Bonusse habe ich keine in Anspruch genommen. Ich hoffe ich konnte die Fragen ausreichend beantworten. Ich werde Ihnen per Mail die Chats und Mails schicken. Vielen Dank !

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bernd6795,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika