KinBet Casino - El retiro del jugador se retrasa.

I have been waiting for my money to be withdrawn from the casino for two weeks, although according to the provider's terms and conditions, withdrawals should be made within 3 to 5 days.

The total is €1,200, divided into three withdrawal requests:

• 500 € on February 10th,
• 500 € on February 11th
• 200 € on February 12th

I have already contacted support several times and they confirmed that no further KYC documents are required as my account is fully verified.

However, I always get the same answer regarding the payout:

The request will be processed in the order in which it is received and it will simply take a while. However, there is no reason to worry.

Since the payment is now significantly delayed, I request clarification and prompt processing.

Seit zwei Wochen warte ich auf die Auszahlung meines Geldes aus dem Casino, obwohl laut den Bestimmungen des Anbieters Auszahlungen innerhalb von 3 bis 5 Tagen erfolgen sollten.

Insgesamt handelt es sich um 1.200 €, aufgeteilt auf drei Auszahlungsanfragen:

• 500 € am 10.02.,
• 500 € am 11.02.
• 200 € am 12.02.

Ich habe bereits mehrfach Kontakt mit dem Support aufgenommen. Dort wurde mir bestätigt, dass keine weiteren KYC-Dokumente erforderlich sind, da mein Konto vollständig verifiziert ist.

Allerdings erhalte ich bezüglich der Auszahlung immer nur die gleiche Antwort:

Die Anfrage werde in der Reihenfolge der Requests bearbeitet und es dauere einfach noch. Es gäbe jedoch keinen Grund zur Sorge.

Da sich die Auszahlung nun deutlich verzögert, bitte ich um eine Klärung und zeitnahe Bearbeitung.

Dear Sioux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you bet on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello Veronika,

thank you for the quick response.

I have not received a successful payout before.

the winnings come from Live Casino Blackjack without a bonus.

Hallo Veronika,

vielen Dank für die schnelle Rückmeldung.

Ich habe vorher noch keine erfolgreiche Auszahlung erhalten.

der Gewinn stammt aus Live Casino Blackjack ohne Bonus.

I would never have thought it.

However, I received the full amount paid out to my LTC wallet yesterday.

The complaint can therefore be closed.

Ich hätte es niemals gedacht.

Allerdings habe ich gestern die volle Summe auf meine LTC Wallet ausgezahlt bekommen.

Die Beschwerde kann somit geschlossen werden.

Dear Sioux,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru