King Billy Casino (Curacao) - La cuenta del jugador ha sido bloqueada.

From today I can no longer access the casino without justified reason, all bonuses have been authorized by them and I have always respected their T & Cs.

Da oggi non riesco più ad accedere al casinò senza giustificato motivo, tutti i bonus sono stati da loro autorizzati e ho sempre rispettato i loro T&C.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully?

Are there any funds being held by the casino?

Thank you in advance for your reply.

Best regards,

Petronela

Registered on 09/21/2020 and account fully verified, luckily the balance was almost zero with some free spins credited to use.

Registrato il 21/09/2020 e conto completamente verificato, per fortuna il saldo era quasi a zero con dei giri gratuiti accreditati da utilizzare.

Thank you, Nemokid, for your reply. Please understand that the casino has a right to close player’s account at any time without further explanation. If you didn’t have any pending withdrawal and there are no funds being held by the casino, I’m afraid there is not much we can do for you. 

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you in advance for your understanding.

Does the casino have the right under an unfair clause to close the gambling account of its customer? If I win, does the casino have the right to close my gaming account on the basis of what democratic principle under the law? But where are seriousness and correctness in this statement? Please avoid answering in this way ... because you know very well that this is simply an offense against me! Luckily this casino has an excellent reputation! I guess everyone else !!

Il casinò ha il diritto in base ad una clausola vessatoria di chiudere il conto gioco del proprio cliente? Se vinco il casinò ha il diritto di chiudere il mio conto gioco sulla base di quale principio democratico ex legge ? Ma la serietà e la correttezza dove si trovano in tale enunciato? Per cortesia evitate di rispondere in questa maniera... perchè sapete benissimo che questo è semplicemente un illecito ai miei danni! E menomale che questo casinò ha un'eccellente reputazione! Immagino tutti gli altri!!

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.