Klikki Casino - El cierre de la cuenta del jugador no se respeta.

Hi! I have closed my account at their sister casino on 3.12.2024 slottimonsteri casino citing my gambling problem. So I should not have been able to play at their casino operating under the same license, click casino. I have asked them to handle this matter and it is being worked on. It has been 4 weeks now. I want them to refund the money I played. I am attaching the email I sent to slottimonsteri and click casino.

Hei! Olen sulkenut tilini heidän sisarkasinollaan 3.12.2024 slottimonsteri kasinolla peliongelmaani vedoten. Joten minun ei olisi pitänyt olla mahdollista pelata heidän samalla lisenssillä toimivalla kasinolla klikkikasino. Olen pyytänyt heitä käsittelemään tätä asiaa ja se on työnalla. Nyt on kulunut jo 4 viikkoa. Haluan että he palauttavat pelaamani rahat takaisin. Laitan liitteeksi lähettämäni spostin slottimonteriin ja klikkikasinoon

Dear kaitsu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Klikki Casino.

Please note that GCB-licensed casinos are not obligated to enforce self-exclusion across associated brands.

Please allow me to ask you a few questions so I can better understand the situation.

• Has Klikki Casino closed your account since your request was made on March 5th?
• Were you in contact with the casino recently? What did you discuss?
• When was the last time you deposited in Klikki Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Healthy!

-They closed my account when I asked.

-We discussed this same issue and they said that the matter is still being processed and will let you know when it is processed. I have asked about this issue several times in the past 4 weeks.

-I made my last deposit on March 5, 2025 and then asked to close my account.

At least I can try to get a refund. Sorry if I'm wasting your time.

Terve!

-He sulkivat tilini kun sitä pyysin.

-Keskustelimme tästä samasta asiasta ja he sanoivat että asia on edelleen käsittelyssä ja ilmoittavat sitten kun se on käsitelty. Olen kysellyt asiasta usean kerran 4 viikon aikana.

-viimeisimmän talletuksen tein 5.3.2025 ja sen jälkeen pyysin sulkemaan tilini.

Ainakin voin yrittää saada hyvitystä. Pahoittelut jos tuhlaan aikaanne.

Thanks for your reply.

When it comes to GCB-licensed casinos, to be protected, you need to request a permanent self-exclusion due to gambling problems in each one where you have opened an account.

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Could you please explain whether your last deposit was played down or the balance was left on your account unspent?

Dear kaitsu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.