Konibet Casino - El jugador encuentra problemas en el sistema de autoexclusión de Casino.

This site does accept account closures, but you can easily reopen them via chat. I want to quit gambling, but I can't quit at all with this system, and even if I complain, I get a message that "the relevant department will contact you after dealing with it", and even after a week, I haven't heard anything. I think this is too fragile for a casino self-control system. It seems that the damage of gambling addicts is expanding, even on YouTube, etc., because Conivet will not respond to the permanent freeze of the account. I think it needs to be improved.

ここのサイトはアカウント閉鎖には応じますが、チャットで簡単に再開出来てしまいます。私はギャンブルを辞めたいのですがこのシステムでは一向に辞めれず、それを訴えても「関連部署にて対応後に連絡します」という連絡が来るだけで1週間経っても何の連絡もありません。これはカジノのセルフコントロールのシステムとしてあまりにも脆弱だと思います。YouTubeなどでもコニベットはアカウントの永久凍結に応じてくれない、とギャンブル依存者の被害が拡大しているようです。改善する必要があると思います。

Hello mthimelb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

thank you for your reply.

In response to the request, "Please permanently freeze my account because it is difficult to self-control due to gambling addiction," I received the attached reply.

However, I have not received any notification that the permanent freeze process has been completed.

I want to quit playing at this casino, but I can resume as soon as I ask to resume playing in the chat.

I seriously consulted about this and received an email reply, but the permanent freeze process has not progressed at all.

Other players I know also told me that Conivet is the only one that won't permanently freeze.

I think responsible gambling is too fragile and I hope the system can be fixed somehow.

お返事ありがとうございます。

「ギャンブル依存によりセルフコントロールが難しいので、アカウントを永久凍結して下さい」とのリクエストに対し、添付のような返事が来ます。

しかしながら全く永久凍結の処理完了の連絡が来ません。

私はこのカジノでプレイする事を辞めたいのですが、チャットで再開を依頼するとすぐに私は再開出来ます。

この事も真摯に相談し、メールの返事も来るのですが永久凍結の処理は全く進みません。

他の知り合いのプレイヤーもコニベットだけは永久凍結をしないと話していました。

責任あるギャンブルがあまりにも脆弱なのでらないかと思い、なんとかシステムの解決を望みます。

Can you please advise if you did request for self-exclusion via this e-mail address - admin@kuma-gaming.com?Based on the casino's responsible gaming section - https://konibet.com/page/about/responsible-game - it is the e-mail you have to contact in order to exclude yourself.

↑That's are what you said.

Hello mthimelb,

Would it be possible to forward those e-mails to nikolas.b@casino.guru instead of sending a screenshot of the e-mail?

Also can you please advise if your account is currently still active? If not, since when is it closed?

Dear mthimelb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.