Konibet Casino - La cuenta del jugador está congelada y las ganancias confiscadas.

After making a deposit and playing at Konibet Casino, my account was frozen for some reason.

The reason given is collusion, but it's a slot bonus so there's no way anyone could collude.

In other words, this was a Ponzi scheme where even if you deposited and won, it was likely that your winnings would have been confiscated, and we requested a refund of our deposit, but were refused.

I have already passed KYC and have made a withdrawal once.

Following Yuugado, a freeze has occurred for unknown reasons.

This is also a warning that fraud is rampant in Japan's casino market, so I would appreciate your investigation.

コニベットカジノから入金プレイ後によく分からない凍結をされました。

理由としては共謀とのことですが、スロットボーナスですし共謀しようがないです。

つまりこれは入金して勝利しても没収されていた可能性が高いと考えられるポンジスキームであり、入金分の返金を要求しましたが断られました。

KYCは既に通っており、１度出金もしたことあります。

優雅堂に続き、理由の分からない凍結が起こっています。

日本のカジノ市場は詐欺が横行していると警告の意味も込めて、調査をよろしくお願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Konibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

I registered, played and withdrew money in September last year.

The last time I played and had my points confiscated was around February 15th when I used the Valentine's Day bonus.

How did you find out your account was blocked?

I was notified by email.

Could you please share any correspondence you have had with the casino regarding this? Emails or chat logs? tomas@casino.guru Please send it to us or post a screenshot here.

Understood.

カジノでどのくらいの期間プレイしていたか、またアカウントがブロックされた正確な時期を教えていただけますか?

昨年の9月に登録してプレイして出金してます。

直近プレイして没収されたのはバレンタインボーナスを使用した2/15頃です。

アカウントがブロックされたことをどうやって知りましたか?

メールで通知されました。

この件に関して、カジノとのやり取りを共有していただけますか？メールまたはチャットの記録をtomas@casino.guruまでお送りいただくか、スクリーンショットをこちらに投稿してください。

分かりました。

Dear gmpJm467,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Konibet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Konibet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi