Koru Casino - La cuenta del jugador es inaccesible después de la solicitud de retiro.

Hello,

Since I requested a withdrawal of over 200 euros, I can no longer access my account.

I also have approximately 140 euros in credit there.

I have contacted support several times and have received no response.

I believe this casino is a scam.

Hallo,

seit ich eine Auszahlung über 200 Euro beantragt habe komme ich nicht mehr in mein Konto.

Ich habe ausserdem noch ca. 140 Euro Guthaben dort stehen.

Ich habe den Support mehrere Male angeschrieben und bekomme keinerlei Antworten.

Ich glaube bei dem Casino handelt es sich um Betrug

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Koru Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account, or your attempts at communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tueddel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

You can close the complaint.

After it became public here, the casino contacted me and paid out my money.

Thank you so much for your support!

Hallo,

ihr könnt die Beschwerde schliessen.

Nachdem es hier öffentlich wurde, hat sich das Casino gemeldet und mir mein Geld ausbezahlt.

Vielen Dank für Eure Unterstützung

Dear tueddel,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru