Krikya Casino - La cuenta del jugador ha sido cerrada permanentemente.

My account (User ID: p555666) has been permanently blocked by Krikya. They are accusing me of 'betting violations' and 'opposite betting' without providing any specific evidence or bet logs.

​I have strictly followed all terms and conditions, used only my personal verified payment method, and played from a single device. When I contacted their live support to ask for clarification, they refused to perform a manual review and shifted the entire blame onto the 'Game Provider.' They even stated that no appeal or reconsideration is possible.

​I believe this is an unfair practice to withhold my legitimate funds. I am requesting CasinoGuru to investigate this case and help me recover my deposit amount and winnings. I have attached screenshots of my conversation with their support as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Krikya Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
• Could you please describe in more detail your gaming activity in the casino that led to your win? (length of game session, types of bets you placed, etc.)
• Share your responses publicly here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mdperves,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru