Kyngs Casino - El depósito del jugador se ha retrasado.

I deposited €20 into the casino and it hasn't been credited. It definitely went from my bank account and was transferred to the casino, but they're telling me the money never arrived. It's not a lot of money, but I don't have money to throw away. The casino is King's Casino.

Habe 20 Euro im Casino eingezahlt und es wurde nicht gut geschrieben.Es ist definitiv von meinem Bankkonto abgegangen und wurde zum Casino überwiesen und die im Casino sagen mir das Geld ist da niemals angekommen es ist nicht viel Geld aber zu verschenken habe ich auch nichts das Casino ist das kyngs casino

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Dear Juljen1610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra