Legzo Casino - El depósito del jugador no ha sido confirmado.

I made the deposit on the platform I sent the proof of deposit to support in the chat I did not get a return they did not believe the amount in the Casino account nor returned the amount to my bank account

Very embarrassing situation I hope for a resolution of the case I prefer to believe in the integrity of the platform I can return the amount that was deposited and disappear with the deposit

Realizei o depósito na plataforma enviei o comprovante de depósito no suporte no chat não obtive retorno eles não acreditaram o valor na conta do Cassino nem retornou o valor para minha conta do banco

Situação bastante constrangedora espero resolução do caso prefiro acreditar na integridade da plataforma posso devolver o valor que foi depositado e sumir com o depósito

Dear Ricardo2250,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Ricardo2250,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.